Sales Support Specialist

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: TYPE OF WORK

Full Time

: SALARY

2000 - 2500 USD/mo

: HOURS PER WEEK

40

: DATE UPDATED

Jan 29, 2026

JOB OVERVIEW

Role Mission
Support senior salespeople by executing post-call follow-up, quoting, and CRM updates with speed and accuracy — enabling sales reps to stay focused on selling, relationships, and revenue growth.

This role directly contributes to increasing sales capacity from $3–4M annually to $6–10M annually.
________________________________________
Key Responsibilities
Post-Call Execution
• Listen to recorded sales calls to understand customer needs and next steps
• Summarize call outcomes clearly and accurately
• Draft professional, customer-facing follow-up emails based on call direction Quoting & Sales Operations
• Build accurate quotes in QuickBooks Online
• Coordinate with internal drafters and engineers to ensure correct configurations
• Manage revisions and updates to quotes efficiently Customer Communication (Email Only)
• Respond promptly to customer emails on behalf of the salesperson
• Maintain a professional, clear, and US-appropriate communication style
• Ensure customers feel supported, informed, and prioritized
CRM Management
• Maintain accurate deal records in HubSpot
• Update notes, deal stages, tasks, and follow-ups
• Ensure no opportunities stall due to lack of follow-up
Speed & Responsiveness
• Support sales response standards:
- First follow-up within 20 minutes
- Three customer touchpoints within 36 hours
• Maintain consistency and reliability under pressure Growth & Leadership (Future-Focused)
• Document repeatable processes
• Help standardize workflows as volume increases
• Prepare to mentor or oversee future sales support hires
________________________________________
Required Skills & Experience
Must-Have
• Exceptional written and spoken English
• Experience supporting sales teams, account managers, or sales operations
• Strong attention to detail (quoting accuracy is critical)
• Comfortable working closely with senior salespeople
• Experience with CRM systems (HubSpot preferred)
• Strong email-based customer communication skills
• Work with US Central Time zone: 7:30am - 4:30pm
Nice-to-Have
• QuickBooks Online experience
• Experience in construction, engineering, or technical products
• Prior team lead or training experience
________________________________________
Ideal Traits
• Highly organized
• Proactive and dependable
• Calm under pressure
• Coachable and curious
• Takes pride in accuracy and follow-through
• Strong sense of ownership
________________________________________
Core Values Alignment
This role embodies EDGE Fall Protection’s commitment to:
• Respect and professionalism
• Exceptional customer service
• Problem-solving
• Continuous learning
• Hard work and pride in quality

Outcomes (12 Months)
• Support $6–10M in annual sales capacity
• Maintain <20 minute follow-up time after sales calls
• Maintain 100% CRM accuracy
• Zero missed follow-ups due to admin or execution gaps
• Scale support from 1 to 2 sales reps successfully
________________________________________
KPIs
• Quote turnaround time
• Email response time
• CRM accuracy audits
• Salesperson satisfaction score
• Error rate on quotes (target: near zero)
• Number of stalled deals (target: zero due to admin)
________________________________________
Competencies
• Speed + accuracy
• Strong written communication
• Attention to detail
• Task prioritization
• Coachability
• Process thinking
• Ownership mindset

How to Apply:
1. Submit a Resume
2. Include "Yellow" in your application subject
3. Include a 1-2 minute video answering: who you are, what experience and skills you have that qualifies you for this role, how you stay organized under pressure, and tell use something you're passionate about.

Please give us at least one week to process your application and review others. Thank you for your time!

SKILL REQUIREMENT

Technical Support Sales Support Customer Service

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Sales Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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