Marketplace Customer Service & Operations Support Specialist

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: TYPE OF WORK

Full Time

: SALARY

$600-1000

: HOURS PER WEEK

40

: DATE UPDATED

Feb 19, 2026

JOB OVERVIEW

Location: Remote
Working Hours: Must overlap at least partially with UK business hours
Type: Full-time

About the role

We are looking for a Marketplace Customer Service & Operations Support Specialist to support our growing e-commerce operations across multiple online marketplaces.

This role is a mix of customer service, case management, and operational support. Customer service is the priority, and when
things are quiet, you’ll also support campaign coordination and operational tasks.

If you enjoy solving problems, working with data, improving processes, and actually making things work better - this role is for you.

Key Responsibilities

Customer Service & Case Management
• Manage customer inquiries across marketplaces (Amazon, eBay, Mirakl-based platforms, and others)
• Handle cases, disputes, escalations, and appeals following pre-agreed processes
• Communicate clearly and professionally with customers and marketplace support teams
• Identify recurring issues and flag them early

Marketplace Operations Support
• Support day-to-day marketplace operations
• Work with 3PL warehouses to investigate delivery issues, returns, and stock-related problems
• Assist with operational checks, reporting, and data validation

Process & Improvement
• Follow existing processes carefully and consistently
• Suggest improvements where processes, templates, or workflows can be improved
• Help document and refine procedures over time

Campaign & Coordination Support (when CS workload allows)
• Assist with campaign setup, checks, and coordination
• Support operational tasks related to promotions, listings, or marketplace activity

Required Skills & Experience
• Experience with marketplace customer service (Amazon, eBay, Mirakl, or similar platforms is a strong advantage)
• Strong written English communication skills
• Good customer service mindset - calm, clear, and solution-focused
• Good analytical thinking and attention to detail
• Comfortable working with Excel and Google Sheets
• Familiarity with basic AI tools (e.g. ChatGPT or similar tools for drafting, summarising, checking)
• Able to manage multiple cases and priorities at the same time
• Comfortable working with structured processes - and improving them
• Willing and able to work at least partially during UK business hours

Nice to Have
• Experience working with 3PL warehouses
• Experience handling appeals or escalations on Amazon or other marketplaces
• Experience supporting promotions or campaigns
• Background in e-commerce operations or marketplace management

What We Offer
• Fully remote role
• Stable, long-term position
• Clear processes (and the chance to improve them)
• Varied work - not just repetitive ticket handling
• Opportunity to grow into broader marketplace or operations roles

SKILL REQUIREMENT

Amazon Ebay Customer Service

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Marketplace Customer Service & Operations Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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