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TYPE OF WORK
Any
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SALARY
8
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HOURS PER WEEK
TBD
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DATE UPDATED
Jan 28, 2026
POSITION OVERVIEW
We are seeking a senior-level Operations Manager to oversee and scale a portfolio of fast-growing companies in the beauty, e-commerce, education, and SaaS space.
This role is for a builder and executor — someone who:
Organizes chaos into systems
Builds and manages teams
Owns outcomes (not excuses)
Thinks several steps ahead
Thrives in fast-paced, high-expectation environments
The Operations Manager will work directly with the CEO and is responsible for turning vision into execution across all brands, ensuring that operations run smoothly, teams are accountable, and systems scale.
CORE RESPONSIBILITIES
1. OPERATIONAL LEADERSHIP (ALL COMPANIES)
Own day-to-day operations across all brands
Ensure systems, workflows, and SOPs are documented, followed, and optimized
Identify inefficiencies and proactively fix them
Create structure where none exists
Ensure nothing “falls through the cracks”
You are the person who makes sure everything runs — even when the CEO is not involved.
2. TEAM BUILDING, MANAGEMENT & ACCOUNTABILITY
Hire, onboard, and train tea
Build clear roles, expectations, KPIs, and reporting structures
Enforce daily and weekly reporting (non-negotiable)
Hold tea
Address underperformance quickly and professionally
This role requires leadership, firmness, and clarity — not micromanagement.
3. SYSTEMS, AUTOMATION & TOOLS (GHL PREFERRED)
Oversee CRM systems, automations, and workflows
Ensure GoHighLevel systems are:
Properly configured
Maintained
Optimized for scale
Identify automation opportunities to reduce manual work
Ensure onboarding, sales, support, and follow-up systems work flawlessly
Experience with GoHighLevel is a major advantage.
4. REPORTING, METRICS & DECISION SUPPORT
Build and maintain dashboards and reports
Track KPIs across all companies, including:
Revenue
Leads
Conversions
Retention
Team performance
Deliver weekly operations reports to the CEO
Flag risks early and propose solutions
5. CLIENT & CUSTOMER EXPERIENCE OVERSIGHT
Ensure a premium, consistent experience across all brands
Monitor customer service response times
Resolve escalations quickly
Protect brand reputation and revenue
6. LAUNCHES, PROJECTS & SCALE
Manage launches, events, trainings, and internal projects
Create timelines, assign owners, and enforce deadlines
Ensure readiness before go-live
Run post-launch reviews and improvements
WHO THIS ROLE IS FOR
This role is for someone who:
Has 5+ years experience in operations, project management, or business management
Has helped scale companies (bonus if multiple brands)
Is highly organized and systems-driven
Makes decisions and takes action without waiting to be told
Communicates clearly, confidently, and professionally
Is comfortable enforcing standards and expectations
Thrives in a fast-paced, high-growth environment
WHO THIS ROLE IS NOT FOR
This role is not for someone who:
Needs constant direction
Avoids accountability or conflict
Makes excuses instead of solving problems
Is uncomfortable managing people
Is reactive instead of proactive
Is disorganized or detail-averse
REQUIRED SKILLS & EXPERIENCE
Proven experience managing operations for growing businesses
Strong project management skills
Experience building and managing teams
Excellent organizational and communication skills
Ability to manage multiple businesses simultaneously
Strong problem-solving and decision-making ability
Bonus (Highly Preferred):
Experience with GoHighLevel
Experience in SaaS, e-commerce, or service-based businesses
Experience working directly with a CEO/founder
Experience implementing SOPs and automations
PERFORMANCE EXPECTATIONS
30 Days
Fully understand all businesses and systems
Identify operational gaps
Stabilize day-to-day operations
60 Days
Improve workflows and reporting
Enforce team accountability
Reduce CEO involvement in daily ops
90 Days
Operations run smoothly without micromanagement
Clear KPIs across all teams
CEO focused on growth, not fixing problems
SUCCESS IN THIS ROLE LOOKS LIKE:
Teams are organized, accountable, and productive
Systems run smoothly with minimal manual intervention
Revenue is protected and scaling
Clients and customers have a consistent, premium experience
The CEO has more time for strategy, content, and growth
FINAL NOTE
This is a high-trust, high-responsibility role with significant influence over multiple companies. We are looking for a true operator — someone who takes ownership, moves fast, and executes at a high level.
