Technical Support I

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

50

: DATE UPDATED

Jan 28, 2026

JOB OVERVIEW

About Us
We are a US national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security, and flexibility for their IT infrastructure.

IT Technician Responsibilities:
• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize i ---------- and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance. Enough knowledge of Network Architecture
• Establishing good relationships with all departments, colleagues and Ensuring company safety and security standards are met.
• Remote monitoring and managing of workstations and servers.

IT Technician Requirements:
• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Familiarity with desktop and server operating systems including Windows 11 Pro, Server ---------- and Mac OS.
• Active Directory knowledge and experience.
• Experience with firewalls, Ubiquiti network devices, Ninja RMM and Autotask PSA Experience a plus
• MSP experience a plus with anti virus and monitoring tools.
• Website and shopify ecommerce experience.
• Backup, Restore and clear idea of Business Continuity
• Good interpersonal skills, with good written and oral communication skills.
• Good problem-solving, and Excellent customer service skills.
• Microsoft Server and Microsoft Desktop operating systems certification preferred.
• CompTIA Net+ and/or CompTIA Security+ certifications are preferred.

SKILL REQUIREMENT

Technical Support Phone Support Systems Administration

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Technical Support I

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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