Senior Amazon Account Manager

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TYPE OF WORK

Full Time

SALARY

Based on experience

HOURS PER WEEK

40

DATE UPDATED

Jan 27, 2026

JOB OVERVIEW

We are looking for an experienced Amazon Virtual Assistant to manage the day-to-day operations of our Amazon Seller Central account. This role focuses on account health, listings, customer support, and growth-related initiatives.

-- Responsibilities --

Content Creation for New Listings:
- Create optimized titles, bullet points, descriptions, and backend search terms
- Assist with A+ Content structure and copy
- Ensure all content complies with Amazon policies

Listing Optimization:
- Optimize listings for SEO and conversion
- Improve titles, bullets, and imagery based on performance data
- Analyze sessions, conversion rates, and keyword performance

Listing Management:
- Monitor listings for unauthorized edits, suppressions, or missing content
- Update titles, bullet points, descriptions, and backend keywords
- Upload and manage A+ Content and Brand Store updates

Coupons & Promotions:
- Create and manage coupons, deals, and promotions
- Monitor performance and report results
- Coordinate promotions with internal campaigns

Case Management:
- Open, manage, and follow up on Seller Central cases
- Resolve listing issues, suppressed ASINs, policy warnings, and Brand Registry cases
- Maintain a case log and ensure timely resolution

Customer Support:
- Respond to buyer messages
- Handle returns, refunds, and A-to-Z claims
- Monitor negative feedback and request removal when eligible

Account Health Overview:
- Monitor Account Health Dashboard daily
- Track policy violations, performance metrics, and suppression risks
- Proactively flag and escalate issues that may impact account standing

-- Qualifications --

Required:
- Proven experience managing Amazon Seller Central accounts
- Strong knowledge of Amazon policies and best practices
- Experience with listings, cases, account health, and customer support
- Excellent written English and communication skills
- Highly organized and detail-oriented

Preferred (Nice to Have):
- Basic understanding of Amazon PPC (not required but a plus)

SKILL REQUIREMENT
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