Ops / Delivery Manager for Marketing Agency

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TYPE OF WORK

Full Time

SALARY

$1350

HOURS PER WEEK

TBD

DATE UPDATED

Jan 28, 2026

JOB OVERVIEW

About the Role

We’re a UK-based specialist marketing agency and we’re looking for a Delivery / Ops Manager to take ownership of client delivery operations for our marketing agency.

This is an operations and workflow ownership role, not a marketing execution role.

Client strategies and priorities are set by the founders. Your role is to turn those strategies into structured delivery plans, clear tasks, and strong workflows in ClickUp, and to make sure all work is delivered on time and to a high standard by our delivery teams.


Responsibilities

Delivery Planning & Workflow
* Convert founder-defined strategies into monthly delivery plans
* Break plans into clear, prioritised tasks with owners and deadlines
* Build and manage all delivery workflows in ClickUp
* Ensure ClickIp is well maintained and up to date at all times.
* Manage multiple client pipelines at the same time
* Ensure work is delivered by the teams by the deadlines.

Briefing & Coordination
* Write clear task briefs in ClickUp for freelancers and internal tea ---------- mbers (training and task templates provided, but a base understanding of services is required)
* Ensure every task has clear objectives, assets, and success criteria
* Assign, track, and follow up on all delivery tasks

Quality Control & Deadlines
* Review work against SOPs and QA checklists before delivery
* Send work back for revision when standards are not met
* Proactively chase deadlines and escalate risks early with delivery teams via Clickup and Slack.

Process Improvement & Reporting
* Identify workflow bottlenecks and suggest improvements
* Help refine SOPs and templates
* Provide weekly delivery updates and flag capacity issues
* Keeping Account Manager / Founders updated.

What This Role Is NOT:

This role does not involve doing marketing delivery. You will NOT be:?
* Running ad accounts
* writing marketing copy
* doing SEO or web builds
* managing sales or client relationships

Skills & Experience

Essential
* Experience managing delivery or projects in a marketing/digital agency
* Strong organisational and prioritisation skills
* Excellent written communication for briefs and instructions
* Confident managing deadlines and holding people accountable
* Comfortable owning delivery systems such as ClickUp or similar.
* Experience co-ordinating Delivery teams to ensure they deliver results

Desirable
* Experience coordinating freelancers or remote teams
* Familiarity with agency services (PPC, SEO, web, CRM, content)
* Process-driven mindset

What Success Looks Like
* Client work is clearly planned and consistently delivered on time
* Quality issues are caught before they reach clients

Next steps:

If you are interested in hiring - please submit a 5min video here as well as applying here - introducing yourself and your skills:

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We will not consider applications without a video introduction.

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