Customer Support Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

800

: HOURS PER WEEK

40

: DATE UPDATED

Jul 1, 2026

JOB OVERVIEW

We're a fast-growing custom apparel print shop in Texas serving contractors and trade businesses. We're adding a customer support person to keep our orders moving and our customers taken care of. You'll work closely with our sales and design team.
This is a long-term, stable role with real earning upside. We take care of good people who take care of our customers.
Pay
Base is $3/hour, but with our commission most tea ---------- mbers comfortably earn $5–7/hour. You earn $1 for every item a customer adds through our upsell offers. Our upsell is simple and never pushy — our brand is highly trusted and our customers say yes often, so the commission adds up fast without any hard selling.
What you'll do

Handle customer emails for a set of orders each day — sending mockups for approval, answering questions, and following up until approved
Present our simple upsell offers after approval (easy, friendly, never pushy — the system does the work)
Take initiative to keep orders moving through our dashboard without being told twice — spot what's stuck and handle it
Occasionally hop on a customer phone call when needed
Double-check every order's details before anything goes out: logo, garment type, color, sizes, quantities, and print placement
Make simple mockup tweaks using our ready-made templates
Update our tracking sheet after every action so order status is always accurate
Write and speak to customers like a real, friendly person — never robotic or corporate

What we're looking for

Experience in email customer support / customer service
Strong written English, and clear spoken English with little accent (you may take a call now and then)
Someone who takes initiative and thinks a step ahead — not just waiting for instructions
Extremely detail-oriented — you catch small mistakes before they become problems
Comfortable following SOPs and checklists exactly
Able to work US Central business hours, and okay with a couple of weekend hours at times
Reliable internet and a quiet place to work

Nice to have (not required)

Proficiency in Canva or Photoshop for apparel mockups
Experience with invoicing, Google Sheets, or print/apparel workflows

How we measure success

Fast first response and fast mockups
Low error rate on order details
Customers feel taken care of

To apply — read carefully:
Start your message with the word CONTRACTOR so I know you read the full post. Then tell me: (1) your years of customer support experience, (2) whether you're comfortable taking occasional phone calls in English, (3) your experience with Canva or Photoshop if any, and (4) confirm you can work US Central hours plus occasional weekends. Applications that don't start with CONTRACTOR won't be reviewed.

SKILL REQUIREMENT

Customer Support Email Support Canva

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0190
Total Execution Time	0.0205

GET DATA

No GET data exists

MEMORY USAGE

1,505,424 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Support-Specialist-1563141

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0107 seconds) (Hide)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `employer_jobs` WHERE `job_id` = 1563141 LIMIT 1
0.0010	SELECT * FROM `employers` WHERE `employer_id` = 897566 LIMIT 1
0.0011	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1563141 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-21',ej.date_added) duration_days, DATEDIFF('2026-09-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1563141'
0.0008	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1563141
0.0013	UPDATE employer_jobs SET hit_counts = '*Jan-27-2026=133Jan-28-2026=10Jan-29-2026=2Jan-30-2026=3Jan-31-2026=2Feb-01-2026=34Feb-02-2026=64Feb-03-2026=17Feb-04-2026=4Feb-05-2026=6Feb-06-2026=2Feb-07-2026=2Feb-08-2026=1Feb-09-2026=3Feb-12-2026=5Feb-13-2026=2Feb-15-2026=3Feb-16-2026=2Feb-17-2026=1Feb-18-2026=2Feb-19-2026=1Feb-22-2026=1Feb-26-2026=1Feb-28-2026=2Mar-01-2026=1Mar-04-2026=1Mar-08-2026=1Mar-09-2026=1Mar-10-2026=143Mar-11-2026=66Mar-12-2026=32Mar-13-2026=17Mar-14-2026=11Mar-15-2026=23Mar-16-2026=5Mar-17-2026=9Mar-18-2026=3Mar-19-2026=9Mar-20-2026=5Mar-22-2026=1Mar-23-2026=7Mar-26-2026=1Mar-27-2026=1Mar-30-2026=1Mar-31-2026=4Apr-02-2026=2Apr-06-2026=1Apr-09-2026=2Apr-11-2026=1Apr-20-2026=5Apr-21-2026=1Apr-27-2026=1May-20-2026=1May-22-2026=1May-26-2026=2May-27-2026=1Jun-10-2026=1Jun-19-2026=1Jun-22-2026=2Jun-23-2026=1Jun-25-2026=1Jun-26-2026=1Jul-01-2026=590Aug-10-2026=14Aug-11-2026=26Aug-12-2026=28Aug-13-2026=20Aug-14-2026=23Aug-15-2026=23Aug-16-2026=24Aug-17-2026=26Aug-18-2026=26Aug-19-2026=24Aug-20-2026=32Aug-21-2026=36Aug-22-2026=29Aug-23-2026=31Aug-24-2026=24Aug-25-2026=26Aug-26-2026=27Aug-27-2026=13Aug-28-2026=12Aug-29-2026=7Aug-30-2026=4Aug-31-2026=2Sep-01-2026=11Sep-02-2026=15Sep-03-2026=6Sep-04-2026=8Sep-05-2026=9Sep-06-2026=8Sep-07-2026=10Sep-08-2026=4Sep-09-2026=2Sep-10-2026=2Sep-11-2026=6Sep-12-2026=5Sep-13-2026=10Sep-14-2026=6Sep-15-2026=8Sep-16-2026=8Sep-17-2026=4Sep-18-2026=6Sep-19-2026=9**Sep-21-2026=2' WHERE job_id= '1563141'
0.0011	`UPDATE employer_jobs SET monthly_hits = '*Jan-2026=150Feb-2026=153Mar-2026=341Apr-2026=13May-2026=5Jun-2026=7Jul-2026=589Aug-2026=477**Sep-2026=139' WHERE job_id= '1563141'`
0.0014	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1563141' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1563141
0.0009	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '897566' AND `date_added` >= '2022-06-08'
0.0007	`select * from teasers`
0.0004	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790021130
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Support-Specialist-1563141
csrf-token	b20b0dcd75e9506105cf2bcfa3e6b1cb

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.179
HTTP_DNT

Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?