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TYPE OF WORK
Any
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SALARY
4/hr
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HOURS PER WEEK
4
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DATE UPDATED
Jan 23, 2026
We’re hiring a high-trust, detail-obsessed VA to support a growing consumer credit dispute operation. This role is on-call / as-needed as new clients come in. Your job is to help assemble dispute packages, manage documentation, track deadlines, and keep the workflow moving—without ever creating security risk or messy data handling (no leaks, no shortcuts).
This is not a “send random templates” job. We run a structured process with checklists, timestamps, and audit trails.
What you’ll do (core responsibilities)
Client Intake Support (secure): organize client documents, label files, confirm required items are present, flag missing info.
Dispute Package Assembly: prepare letters using our templates + client details, build mailing packets per SOP, and create a clean send queue.
Bureau/Furnisher Tracking: update case tracker with dates, addresses used, method of mailing, round number, and response outcomes.
Deadline & Follow-Up Management: log delivery dates, expected response windows, and trigger the next action per SOP.
Quality Control: verify names/addresses/account numbers match, ensure consistency across letters, and catch errors before anything gets sent.
Operational Hygiene: keep everything organized, versioned, and easy to audit.
Security is the job
We only hire someone who can follow security rules like a grown-up:
No saving client data locally. No screenshots. No personal Google Drive.
Work is done inside our controlled workspace (shared vault / controlled folders / access-limited docs).
Least-privilege access: you only see what you need, when you need it.
Clean device practices (password manager, 2FA, updated OS, no public Wi-Fi without protection).
You will sign an NDA + confidentiality agreement and follow a written security SOP.
Requirements
Prior experience with credit repair, consumer disputes, collections, or compliance-heavy admin work.
Comfortable working with templates, checklists, and strict workflows (this is process work, not improv).
Strong English writing and proofreading (you must catch mistakes).
Organized, reliable, fast turnaround when a client drops (same-day or next-day is ideal).
Tech capable: PDFs, file naming, simple trackers (Airtable/Sheets/Notion), and basic document formatting.
Nice to have (not required)
Familiarity with FCRA/FDCPA terminology and dispute cycles.
Experience preparing mail packets (certified mail logs, green card tracking, etc.).
Experience keeping a case log that’s “litigation-ready” (clean, dated, consistent).
Schedule / On-call expectations
This is as-needed when clients come in.
Typical workload: 2–10 hours/week to start, scaling as volume increases.
You must be reachable during agreed “on-call windows” for quick turnaround.
Pay
We’re starting with a base hourly rate + performance-based bonuses tied to output quality and turnaround time.
(We value accuracy and confidentiality over speed alone.)
How to apply (important)
Start your application with: “SECURE PROCESS”
Then include:
Your relevant experience (credit disputes / compliance / case admin)
The tools you’ve used (Sheets/Airtable/Notion/PDF tools)
Your time zone + typical availability
A quick note on your security setup (device + password manager + 2FA habits)
If you mention saving client files to your personal computer or drive, we will not proceed.
WAGE/SALARY
$4–$6/hour + performance bonuses
DESIRED HOURS PER WEEK
2–10 hours/week to start (on-call), scaling with client volume.
