Administrative Support Assistant

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$600-$690/ month (?24,105–?27,850/month)

: HOURS PER WEEK

40

: DATE UPDATED

Jan 23, 2026

JOB OVERVIEW

Women’s Health, PCOS & Supplement Brand

We are a fast-growing women’s health business operating across two brands:
NOVUM – a global PCOS coaching and education platform supporting women through evidence-informed nutrition, training, and lifestyle strategies.
Health & Balance Vitamins (H&B Vitamins) – a supplement brand focused on high-quality, PCOS-specific formulations designed to support women at different stages of their health journey.

As both brands continue to scale, we’re looking for a high-performing Administrative Support Assistant to help keep our systems, admin, and day-to-day operations running smoothly across NOVUM and H&B Vitamins.

This role exists to support the Operations Coordinator and General Manager so they can focus on strategy, systems, and growth. This is not a strategic leadership role, it is an execution-focused administrative support role for someone who is organised, proactive, and reliable.

What You’ll Be Doing

Operations & Administrative Support (Primary Responsibility)
Support day-to-day administrative and operational tasks across NOVUM and H&B Vitamins
Monitor and action inbox items, internal requests, and churn-related admin processes
Follow up with staff on behalf of the General Manager or Operations Coordinator
Maintain accurate calendars, trackers, and internal systems

Customer Support & Shipping Coordination
Manage customer enquiries related to delayed, lost, returned, or incorrect orders
Liaise with shipping providers (Australia Post, USPS, Royal Mail) and warehouses to locate parcels or arrange replacements
Assess customer issues against shipping, returns, and refund policies to determine appropriate resolution
Communicate clearly and compassionately with customers and proactively follow up until resolved

Order Monitoring & Issue Prevention
Review orders daily for address issues, delivery concerns, fraud warnings, or incorrect website purchases
Resolve or escalate issues before orders progress to fulfilment
Coordinate with the Operations Coordinator on edge cases or unclear scenarios

Data, Systems & Platform Support
Collect and prepare data for internal reporting
Action approved Shopify updates and basic platform tasks
Maintain spreadsheets, trackers, and system records
Support CRM, workflow, and system hygiene

Documentation & Team Support
Create and update SOPs, internal resources, and documentation using Canva
Ensure documentation remains accurate, clear, and up to date
Respond to general client and staff enquiries with professionalism and care
Support Facebook group moderation and member approvals as required

This Role Is For You If You:

Are highly organised and process-driven
Have excellent written English and strong attention to detail
Can work independently without micromanagement
Are confident asking questions and raising issues early
Think critically and bring solutions, not only problems
Enjoy supporting others and keeping things running smoothly
Want to grow your skills in operations, systems, and platforms
Are comfortable working in a women’s health and PCOS-focused business

MUST-HAVES (Non-Negotiable)

Applicants must meet all of the following:
Previous administration support experience
Strong spreadsheet skills and comfort tracking information accurately
Excellent written English, including grammar, tone, and clarity
Ability to follow SOPs precisely while exercising sound judgment
Confidence handling sensitive customer issues with professionalism and care
Reliable availability during agreed working hours
Secure and stable internet connection

Tools You’ll Use

You don’t need to be an expert in all of these, but you must be comfortable learning:
Shopify
ShipHero
HelpScout
Slack

Facebook Groups
Google Docs & Spreadsheets

Role Structure

Full-time, remote contractor role
Monday to Friday
Flexible hours between 7:00am–7:00pm
Secure and stable internet connection required
Reports to the General Manager
Works under the guidance of the Operations Coordinator
Reports to the Operations Coordinator and CEO when the GM is on leave

Nice to Have (But Not Required)

Shopify experience
Canva experience
Confidence with Google Spreadsheets
Knowledge of PCOS or willingness to learn

Important Note

This is a support and execution-focused role.

We are looking for someone who:
Takes ownership
Cares about accuracy and follow-through
Understands that strong operations = better client experience

If you enjoy being organised, helping others, and keeping systems running well, you’ll thrive here.

How to Apply

When applying, please include:
Your relevant admin or operations experience
Tools or platforms you’ve worked with
Why this role appeals to you
Your availability (time zone)

We’re excited to welcome the right person into our growing team.

SKILL REQUIREMENT

Office and Administration Critical Thinking English Proficiency

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Job )	0.0138
Total Execution Time	0.0158

GET DATA

No GET data exists

MEMORY USAGE

1,513,232 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Administrative-Support-Assistant-1561802

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0072 seconds) (Hide)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1561802 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 887888 LIMIT 1
0.0010	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1561802 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-18',ej.date_added) duration_days, DATEDIFF('2026-04-18',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-18',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1561802'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1561802
0.0011	UPDATE employer_jobs SET hit_counts = '*Jan-23-2026=439Jan-24-2026=71Jan-25-2026=65Jan-26-2026=86Jan-27-2026=50Jan-28-2026=52Jan-29-2026=40Jan-30-2026=26Jan-31-2026=15Feb-01-2026=15Feb-02-2026=18Feb-03-2026=18Feb-04-2026=10Feb-05-2026=9Feb-06-2026=3Feb-08-2026=6Feb-09-2026=6Feb-10-2026=13Feb-11-2026=10Feb-12-2026=1Feb-13-2026=13Feb-14-2026=6Feb-15-2026=2Feb-16-2026=7Feb-17-2026=1Feb-18-2026=2Feb-19-2026=2Feb-20-2026=8Feb-21-2026=2Feb-22-2026=1Feb-23-2026=3Feb-24-2026=3Feb-25-2026=3Feb-26-2026=2Feb-27-2026=1Mar-01-2026=2Mar-02-2026=2Mar-03-2026=1Mar-04-2026=1Mar-05-2026=1Mar-06-2026=1Mar-09-2026=1Mar-10-2026=2Mar-11-2026=3Mar-12-2026=1Mar-14-2026=2Mar-16-2026=1Mar-17-2026=6Mar-18-2026=2Mar-19-2026=2Mar-20-2026=1Mar-21-2026=3Mar-22-2026=2Mar-23-2026=1Mar-24-2026=1Mar-25-2026=1Mar-26-2026=1Mar-27-2026=2Mar-29-2026=1Mar-30-2026=2Apr-01-2026=1Apr-02-2026=4Apr-04-2026=4Apr-05-2026=1Apr-06-2026=3Apr-07-2026=3Apr-08-2026=1Apr-09-2026=1Apr-10-2026=5*Apr-18-2026=1' WHERE job_id= '1561802'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jan-2026=844Feb-2026=165Mar-2026=43*Apr-2026=24' WHERE job_id= '1561802'`
0.0009	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1561802' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1561802
0.0004	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '887888' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776530192
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Administrative-Support-Assistant-1561802
csrf-token	556a611ea7b2d61cf1706c9b189d859f

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.103
HTTP_DNT

Administrative Support Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?