Hospitality Operations VA

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: TYPE OF WORK

Part Time

: SALARY

How to $4–$6 per hour

: HOURS PER WEEK

25

: DATE UPDATED

Jan 19, 2026

JOB OVERVIEW

Job Overview

We manage short-term rental properties and vehicles using Airbnb, Vrbo, and Turo.
Most guest messaging for Airbnb and Vrbo is automated through Hospitable.

This role is exception-based and documentation-driven, not live chat or strategy.

Your responsibility is to monitor operations, handle exceptions, collect evidence, and protect assets, reviews, and revenue by following clear rules.

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Core Responsibilities

Automation & Exception Handling
• Monitor automated messages and alerts
• Respond only when automation does not resolve the issue
• Handle guest and renter exceptions across Airbnb, Vrbo, and Turo
• Follow templates, tone guidelines, and decision rules

Turnovers & Access
• Coordinate cleanings and turnovers
• Confirm cleanings with photo proof
• Monitor check-ins and check-outs
• Troubleshoot smart locks and lockboxes
• Ensure all access issues are resolved and documented

Vehicle Operations (Turo)
• Monitor Turo reservations and renter messages
• Coordinate vehicle turnovers
• Ensure pre-trip and post-trip photos are completed
• Confirm vehicle condition, cleanliness, and fuel/charge status
• Log all vehicle issues with photos and timestamps

Documentation & Evidence (Required)
• Collect before-and-after photos for properties and vehicles
• Ensure cleaners and drivers submit photo proof
• Label, date, and store images correctly
• Maintain written timelines for i ----------
• Keep organized folders for each property and vehicle

If it’s not documented, it didn’t happen.

Damage Tracking & Claims Support
• Identify potential property or vehicle damage
• Gather clear photo and written evidence
• Prepare documentation to support disputes or claims
• Track Airbnb, Vrbo, and Turo claim deadlines
• Escalate claims beyond approval limits

You will support claims but will not file or negotiate independently.

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Decision Rules

You may:
• Respond to guest and renter exceptions
• Coordinate cleanings, turnovers, and access
• Approve late checkout within written limits
• Issue credits or refunds up to $25

You must escalate:
• Refunds over $25
• Property or vehicle damage
• Claims or disputes
• Platform violations
• Unsafe or threatening behavior

You must never:
• Change policies
• Adjust pricing
• Make long-term exceptions
• File or negotiate claims without approval
How to Apply

Start your application with:

“I manage exceptions, not chaos.”

Then answer:
1. Which platforms have you worked with (Airbnb, Vrbo, Turo)?
2. How would you handle a refund request over $25?
3. Are you comfortable following strict decision rules?

Applications that do not follow instructions will not be reviewed.

SKILL REQUIREMENT

Customer Support Office and Administration Data Entry

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Hospitality Operations VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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