???? CUSTOMER SERVICE AGENT — BrickArsenal (Tactical Foam Blaster Brand)

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: TYPE OF WORK

Gig

: SALARY

$4hr to $4.5hr

: HOURS PER WEEK

20

: DATE UPDATED

Mar 29, 2026

JOB OVERVIEW

???? Remote | ? Full-Time or Part-Time | ???? $4.00–$4.50/hr | Weekly Pay via Wise/PayPal

WHO WE ARE

BrickArsenal is a US-based e-commerce brand selling tactical foam blasters inspired by Call of Duty and Warzone aesthetics. We build gear that looks and feels like the real thing — minus the danger — so that dads and their kids can actually play together. Think weekend backyard ops, birthday missions, and family game nights with a military edge.

We're a lean, fast-moving brand with real customers who love what we sell. Our team is remote, our systems are tight, and we take customer experience seriously. Every ticket that gets handled well is a family that comes back.

THE ROLE

You'll be our front line. Customers reach out with questions about orders, shipping, returns, product info, and occasional complaints. Your job is to answer clearly, solve what you can, and only escalate when it genuinely requires it.

This is an email-based role handled through Freshdesk. No phone calls. No live chat required.

What you'll handle day-to-day:
- Order status and tracking inquiries
- Return and exchange requests
- Missing or damaged item claims
- General product questions
- Relaying accurate info to customers without overcomplicating things

WHAT WE'RE LOOKING FOR

We don't need someone who follows scripts robotically. We need someone who actually cares about the customer on the other end — and knows when to solve it themselves vs. when to pass it up.

You're a great fit if you:
- Have at least 1 year of experience in e-commerce customer service (Shopify brands preferred)
- Have used a helpdesk tool like Freshdesk, Gorgias, Zendesk, or similar
- Write in clear, friendly, professional English — no fluff, no robotic tone
- Take ownership of tickets without waiting to be hand-held
- Are reliable, on-time, and communicate proactively if something comes up
- Respect the customer even when they're being difficult
- Align with our values: family-first, honest, solution-oriented, no drama

COMPENSATION & LOGISTICS

- $4.00–$4.50/hr based on experience
- Weekly payouts via Wise or PayPal
- Fully remote, work from home
- SOPs and training materials provided — you won't be thrown in cold
- Major opportunity to be promoted to team lead or manager (we're a growing brand)

?? HOW TO APPLY — READ CAREFULLY

Applications without a video introduction will not be reviewed. No exceptions.

Please submit:
1. A short video (2–3 minutes) introducing yourself, describing your CS experience, and answering this question: "Tell me about a time you resolved a difficult customer situation without escalating it. What did you do?"
2. Your resume or work history
3. Any tools or helpdesks you've used

Upload your video to Google Drive, Loom, or YouTube (unlisted) and include the link in your application.

We're looking for someone who takes this seriously. If you made it this far and you're the right person — we want to hear from you.

SKILL REQUIREMENT

Shopify Customer Support

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???? CUSTOMER SERVICE AGENT — BrickArsenal (Tactical Foam Blaster Brand)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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