Operations & Systems Lead- Founder Right Hand- looking for a GEM!

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: TYPE OF WORK

Part Time

: SALARY

1700 a month

: HOURS PER WEEK

25

: DATE UPDATED

Jan 19, 2026

JOB OVERVIEW

Role: Operations & Systems Lead (Right-Hand to Founder)

Part-Time (20–30 hrs/week) | Remote | Long-Term

ShelfMade is a fast-growing founder community and platform supporting food and beverage product-based business owners. We’re building infrastructure, systems, and scalable experiences—and we’re looking for a high-level Operations & Systems Lead to become the glue of the business.

This is not a task-based support role. This is a right-hand, ownership-driven position for someone who wants to deeply understand the business, proactively improve it, and help move it from founder-led manual processes to clean, automated, scalable systems.

This Role Is For You If You:
Love systems, structure, and optimization
Think in workflows, automations, and user experience
Enjoy being embedded in a business and understanding how everything connects
Are confident making recommendations (and pushing back when needed)
Want long-term ownership, not one-off tasks

Core Responsibilities
CRM & Automation Ownership (Go High Level)
Own and continuously improve workflows, automations, and pipelines inside Go High Level
Build, manage, and optimize email and SMS sequences
Maintain clean data: tagging, segmentation, member tracking, and lifecycle stages
Identify automation gaps and proactively recommend system improvements
Reduce manual founder involvement through smarter systems
Founder Community Operations (Circle + Backend Systems)

Own the backend flow of the Founder Circle:
Onboarding
Intake forms
Contracts
Waiting room
Group placement
Manage weekly new member onboarding and transitions

Support weekly consulting calls:
Organize replays
Manage follow-up workflows
Ensure assets and recordings are properly housed
Review call transcripts and help surface:
Follow-up actions
Homework
Systemized next steps
Ensure members are nurtured, engaged, and retained through systems, not manual effort
Strategic & Operational Support
Be embedded enough in the business to:
Spot friction points
Identify inefficiencies
Flag risks before they become problems

Bring ideas forward to improve:
Community experience
Internal operations
Scalability
Help translate founder vision into repeatable, organized systems
Additional Marketing / Growth Support (Bonus Skills)
Experience creating lead magnets on LinkedIn and/or building outbound lead generation
Experience with data scraping and research
Experience running cold email campaigns
Understanding of the food and beverage founder space

Experience & Skill Set
Strong experience in Go High Level (non-negotiable)
Experience with CRM systems, automations, and lifecycle flows
Familiarity with Circle.so and/or community platforms strongly preferred

Comfortable writing and editing:

Email sequences
SMS messaging
Internal system documentation
Highly organized, systems-minded, and detail-oriented
Confident working autonomously and making judgment calls
Not afraid to challenge ideas, suggest improvements, and think strategically
LinkedIn lead generation, data scraping, and cold email experience a plus

What This Role Is Not
Not a VA role
Not a “do exactly what you’re told” position
Not one-off task support
Not a short-term hire

Time & Commitment
20–30 hours per week
Long-term, ongoing role
Opportunity to grow with the business as ShelfMade scales

Why This Role Matters
This person will be the glue of the business—the one who knows the ins and outs, keeps systems clean, ensures members have a seamless experience, helps automate processes, and ensures ShelfMade operates at a higher, more scalable level.

SKILL REQUIREMENT

Marketing Automation GoHighLevel Leadership

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Operations & Systems Lead- Founder Right Hand- looking for a GEM!

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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