Broker Support Officer

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: TYPE OF WORK

Full Time

: SALARY

P35,000 - P50,000 per month

: HOURS PER WEEK

TBD

: DATE UPDATED

Mar 3, 2026

JOB OVERVIEW

Join Borrow Well as a Broker Support Officer (Mortgage Broking)

We’re hiring a remote Broker Support Officer to join Borrow Well in Adelaide. This is a hands-on operations role supporting our brokers end-to-end across active client files, from initial triage through to settlement.

Borrow Well is built around clear process, fast communication, and high service standards—particularly for investors, self-employed clients, and complex income scenarios. If you like being the person who keeps everything moving (without things slipping), you’ll fit right in.

What You’ll Do

You’ll support the broker across the full application lifecycle, including:

Managing loan lodgements and keeping files progressing through each stage

Liaising with lenders (assessment teams, BDMs, credit, valuations) and following up consistently

Client communication (emails, calls, SMS) to request documents, clarify details, and keep clients updated

Document review and file prep (correctness, completeness, suitability for submission)

Ordering valuations and coordinating any valuation follow-ups

Conducting credit checks and confirming key details before submission

Supporting settlements (tracking milestones, chasing outstanding items, ensuring nothing blocks settlement)

CRM and workflow maintenance so that the whole team can work as well as possible.

What to Expect

You’ll typically help manage multiple files at once and keep progress visible at all times.

The standard is same-day acknowledgement and proactive follow-up—clients and lenders should not be wondering what’s happening.

You’ll work within a defined workflow, but you’ll also be expected to spot issues early and escalate them with options, not problems.

The Skillset You’ll Need

To do well here, you must have:

Strong written and verbal communication in English (clear, fast, and professional)

High attention to detail (you notice what others miss)

Strong organisation and follow-through (nothing gets dropped)

Confidence with follow-ups and “difficult” conversations when needed

Comfort working in modern systems (CRM, lender portals, online docs, e-sign, checklists)

A bias toward action—progress matters, but accuracy is non-negotiable

Reliability: you don’t miss emails, calls, or time-sensitive lender requests

Who This Suits

This role suits someone who is:

Proactive, ready to take on a range of tasks to ensure client success

Calm under pressure and able to manage competing priorities

Process-driven and enjoys improving systems over time

Experience:
Mortgage or banking experience is helpful, but not required. If you’re a strong operator with the right mindset, we’ll train you.

SKILL REQUIREMENT

Data Entry English Proficiency Multitasking

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Broker Support Officer

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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