Telehealth Patient Support – Join Our Friendly, Forward-Thinking Team!

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: TYPE OF WORK

Full Time

: SALARY

starts at AU$15/hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 4, 2026

JOB OVERVIEW

[Please read all instructions carefully. Applications that follow all steps will be prioritised!]

About Us
Hey there! We’re a progressive, community-minded health clinic based in Australia, and we’re on a mission to make healthcare kinder, easier, and more accessible, wherever our patients are. Through our digital and telehealth platforms, we combine general practice, plant-based medicine, and allied health services to deliver genuine, holistic care.

At our core, we value empathy, innovation, and teamwork. We love collaborating and supporting each other, making sure every patient feels listened to and empowered. If you’re excited about the future of healthcare and want your work to really make a difference, you’ll fit right in!

Role Overview
We’re looking for a detail-oriented, compassionate Telehealth Patient Support Representative to join our remote team. In this role, you’ll be the friendly bridge between patients and practitioners—making sure every step of their journey runs smoothly, from booking to follow-up.

This is a great opportunity to join a patient-first clinic that cares about both its team and the people we serve. Your work will have a real impact on patient safety, continuity of care, and the overall experience.

What You’ll Do
- Keep patient records and clinical documents up-to-date in our EMR systems (Best Practice/Halaxy).
- Juggle multiple clinic tasks at once: patient support, practitioner assistance, documentation, and operations—without ever losing your cool!
- Coordinate telehealth appointments: manage reminders, prep patients, and help practitioners and patients stay connected.
- Be the main point of contact for patients: answer questions, give clear instructions, and offer top-notch support by phone, email, SMS, and Podium CRM.
- Handle patient follow-ups, prescription refills, and help manage virtual care plans.
- Coordinate with pharmacies (scripts, stock, transfers) and flag urgent medication issues.
- Track and follow up on intake forms, consent, health summaries, and IHI/Medicare details for compliance.
- Assist with TGA (SAS-B) workflows and keep things moving for practitioners.
- Handle complaints or tricky situations with kindness and professionalism—making sure no patient goes more than 48 hours without a response.
- Work closely with Aussie practitioners and our wider team to keep workflows seamless and care standards high.
- Always uphold confidentiality and protect patient privacy.

What We’re Looking For
- Bachelor’s degree in Nursing or a similar healthcare field.
- At least 2 years of clinical experience (hospital, clinic, or telehealth).
- Strong English skills—both spoken and written. You’re a great communicator and a friendly, clear explainer.
- Experience with digital health, EMRs, or telehealth tools (Best Practice, Halaxy, Podium, Automed).
- Super attention to detail and a strong commitment to privacy and patient care.
- Empathetic, calm under pressure, and skilled at handling sensitive situations.
- Can multitask across clinical and admin work, supporting practitioners, helping patients, and communicating with pharmacies, all at once.
- Happy working independently from home, managing your own time and tasks.
- Available to work Australian business hours (Philippines day shift).
- Reliable internet and a quiet, private home workspace.

Bonus Points For…
- Telehealth, remote, or virtual admin experience (especially for Australian/UK/US clients).
- Familiarity with Australian healthcare processes, privacy rules, and digital documentation.
- Experience with TGA pathways and compliance.
- Pharmacy support, prescription, or medication follow-up experience.
- Training in mental health first aid, de-escalation, or complaint handling.
- Background in patient education, health coaching, or customer service.

Why You’ll Love Working With Us
- Be part of a passionate, innovative digital health clinic that truly values empowerment and patient care.
- Supportive, friendly, and collaborative remote culture.
- Direct contract with an Australian healthcare provider.
- Pay: AUD $15 per hour (monthly; negotiable for the right candidate).
- 100% remote, work-from-home (Philippines-based).

How to Apply
Please send your CV, a clear copy of your Bachelor’s degree in Nursing (or a related experience in the healthcare field) as an attachment, and a short video introduction. In your video, we’d love you to tell us:
- A bit about yourself,
- Your clinical and digital health experience,
- And why telehealth nursing excites you.

(Applications that don’t follow these instructions may not be considered, so please make sure you include everything!)

We can’t wait to meet you!

SKILL REQUIREMENT

Medical Services Call Center Operations Management Customer Support Management

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Telehealth Patient Support – Join Our Friendly, Forward-Thinking Team!

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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