Operations Assistant - Ecommerce

Operations Assistant – Haus Of Brands
The Role
You'll work directly under our Operations Manager to keep our ecommerce operations running smoothly across brands. This isn't about following a playbook, it's about noticing what's broken before anyone tells you, proposing solutions, and executing with minimal oversight.

Your job will be to make operations inside the company easier. That means identifying inefficiencies, preventing problems before they escalate, and handling the operational details that keep the business moving forward.

What You'll Actually Do
- Monitor and improve team performance across Customer Service (CS), fulfillment, and other operational functions
- Identify operational problems proactively — low inventory, poor CS performance, hiring bottlenecks, process inefficiencies — before they become crises
- Support hiring processes — source candidates, screen applications, conduct first-round interviews, make recommendations to Operations Manager
- Handle operational admin — payments, vendor coordination, system management, reporting
- Build systems and processes that reduce manual work and increase efficiency
- Flag issues and propose solutions — you notice the problem, outline how to fix it, get approval, then execute
- Report daily on staff performance, your progress, and what needs attention
- Execute projects delegated by Operations Manager — most of your work will be guided and assigned, especially at the start

How This Role Works

First 30 days: You're learning the business, asking lots of questions, understanding how everything connects. Operations Manager guides you heavily.

After 30 days: You start noticing problems independently. You flag issues in ---------- , propose solutions, wait for approval, then execute.

Ongoing: Most work is delegated by Operations Manager, but you're expected to surface issues and improvement opportunities proactively. All decisions require approval unless stated otherwise—no autonomous decisions at the start.

Example of What "Proactive" Means
You notice things like:
- CS first-contact resolution rate dropped from 78% to 65%
- Inventory on best-seller is running lower than usual
- One tea ---------- mber completing half the tasks of others
- Manual process the Operations Manager does every week that could be automated

You DON'T wait to be told these are problems. You:
- Flag it to Operations Manager
- Create a ---------- thread with the relevant team
- Propose a solution with clear reasoning
- Get approval and execute

Requirements (Non-Negotiable)
- 3+ years ecommerce operations experience — you've worked in DTC/ecommerce businesses and understand how they function
- Shopify proficiency — comfortable navigating the platform, managing orders, understanding basic settings
- Google Sheets expertise — can build dashboards, use formulas, organize data clearly
- Inventory management experience — preferably with inventory software, understand reorder points, lead times, stock tracking
- Team coordination experience — you've monitored or managed 3+ people, comfortable giving feedback and tracking performance
- ---------- (or Slack) fluency — this is how we communicate, you need to be fast and organized here
- Strong written English — clear, professional, grammatically correct
- Interview skills — comfortable conducting video interviews, asking good questions, evaluating candidates professionally
- Process improvement mindset — you naturally think about how to make things more efficient

What Makes Someone Exceptional at This (VERY IMPORTANT)
- You notice patterns before they become problems (3 customers complained about a specific issue with the product = time to check if this is a widespread issue by verifying the orders being received VS sent out)
- You ask clarifying questions at the start, then figure things out independently
- You propose solutions, not just problems ("CS resolution is low" + "here's why I think it's happening" + "here's what I'd do")
- You build small systems that save everyone time (automate a report, create a tracking sheet, streamline a process)
- You communicate clearly and concisely—daily updates that highlight what matters, not walls of text
- You're comfortable on video, professional in interviews, and can represent the company well to candidates
- You understand when to escalate and when to handle it yourself
- You make the Operations Manager's job easier, not harder

Who This Role is For
- You're operationally minded. You like systems, processes, and making things run smoothly. You get satisfaction from preventing problems, not just fixing them.
- You're comfortable working under guidance initially, but you want increasing autonomy as you prove yourself. You don't need your hand held, but you're smart enough to ask questions when you need context.
- You take initiative without overstepping. You know the difference between "I should fix this now" and "I should propose this and get approval."

Who This Role is NOT For
- People who make decisions without approval when they shouldn't
- People who need constant validation or motivation
- People looking for a fully autonomous role from day one
- People who don't like reporting or documentation

What You Should Know
- Most of your work will be delegated by the Operations Manager, especially early on
- You'll need to report daily on progress and team performance
- This role requires initiative within boundaries—you're expected to identify problems, but not solve them autonomously without approval at first
- The Operations Manager will guide you heavily in the beginning as you learn the business
- You'll be on calls for interviews and team coordination
- We value efficiency and results over hours worked

Haus of Brands Core Values:

Relentless Drive
Be the person who runs toward the fire. The enjoyment of a hard challenge and the sheer grit to do "whatever it takes"—whether that means working late, missing sleep, or learning a new skill overnight. A refusal to let "lack of knowledge" be an excuse, bridging every gap through aggressive effort and self-directed evolution.

Intellectual Honesty
The ability to separate your ego from the data. View harsh feedback not as an attack, but as objective truth required for improvement. A refusal to defend mediocrity or hide behind "good enough." If the work is flawed, we admit it immediately, fix it instantly, and never make the same error twice.

Uncompromising Integrity
True character is revealed in the dark. Be the person who acts with absolute honesty when unobserved. The courage to speak the truth even when it is expensive or uncomfortable, and the refusal to hide failures or fudge numbers. A commitment to an ethical standard that requires zero policing.

To Apply
Please fill out the form here:
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