Remote IT Support (Level 3) - Work from Home (Posted 1/17/2026)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

Based on Experience

: HOURS PER WEEK

40

: DATE UPDATED

Jan 17, 2026

JOB OVERVIEW

Hello

We are seeking a "Rock-Star" IT Support Technician (LEVEL 3 Only) to work remotely from home providing IT helpdesk support via email, chat as well as over the phone to our managed IT and cloud service clients who are located in the US.

We are a small technology solutions company offering managed IT services and private cloud hosting services to small-to-medium sized businesses in the US. At our company, we believe in investing in our team just as much as we invest in our customers. We hire with the intent that you would become part of our team for the long-term.

We are a small company. You would have a very good opportunity for career growth as you would work with numerous different technologies supporting businesses in various industries.

We provide ongoing training, access to learn about the private cloud, and reimbursement assistance for recognized certifications.

About you....
It is a fairly fast-paced environment so it is imperative that you are able to diagnose and resolve IT issues in a timely manner and be able to juggle several issues at a time.

You would need to be able to resolve complex IT issues that are escalated from L1 & L2 technicians as well as up-train L1 & L2 technicians in a scalable way so that they can progress in their learning paths.

Ideal candidate would have a minimum 8 years of consistent experience in similar senior technical support roles, demonstrating the ability to support a team of L1/L2 technicians and effectively troubleshoot and resolve complex support requests.

Key Responsibilities:
• Assist L1/L2 Help Desk Technicians on challenging issues to troubleshoot and resolve a variety of complex issues relating to
computers, networks, servers, WIFI, DNS, networking, VDI/remote access, printers/scanners, enterprise applications, cloud services, Microsoft 365, Email, data recovery, etc.
• Ability to effectively up-train L1/L2 technicians in a scalable manner to help keep them on a learning path.
• Be very good at addressing technical issues related to Microsoft Outlook
• Assist in installing, configuring, and maintaining desktop/laptop/tablet computers, networks, Windows and Linux servers, wireless, printers/scanners, enterprise applications, and other related equipment as well as hardware installations, upgrades and migrations.
• Work with 3rd party enterprise application providers to resolve complex client software issues.
• Communicate with end users by phone, email, and via ticket system
• Be a great documenter with everything you do
• Be a great communicator, leader, team player and multi-tasker

Required Experience:
• Have VERY VERY GOOD networking skills
• Have 8+ years of experience in a technical support position with 2+ years as L3
• Have 3+ years Window server administration experience or have Microsoft professional certifications and demonstrate competent Windows Server administration skills.
• Have 5+ years of experience with Active Directory/GPO.
• In-depth knowledge of Microsoft Operating systems including Windows 7/8/10/11, Windows Server ---------- , Microsoft office applications such as Outlook, Excel, Word, Azure, SharePoint, Microsoft 365 and logical networking technologies such as Microsoft's Active Directory and Windows Deployment Services.
• Good knowledge of Linux.
• In-depth knowledge of Cloud and virtual environments.

Preferred Experience:
• Microsoft Certifications (MCSE or MCSA or equivalent experience with SharePoint, AD, Azure, O365 etc)
• Have A+ certification, Network+ Certification.
• Experience with virtualization technologies such as XCP-NG, Parallels RAS, Proxmox.
• Experience with telephony/VoIP concepts and equipment.

Other:
• Detail oriented and great problem solver of complex issues.
• Proactive and eager to help customers and tea ---------- mbers
• Professional, positive attitude, and smiles a lot
• Have reliable internet access, computer

Required Communication Skills:
Our audience is Americans….. You would need to have EXCELLENT spoken English skills (without a discernable accent), plus very good written/grammar skills.

Work Schedule:
The work week schedule would be something like:
Monday - Friday 8:00 am - 5:00pm Central Standard Time USA.
Some weekend work may be requested at times.
** Please do not apply if you are not available during either of these work windows. *

Interview:
An online phone interview will be required via Zoom.

To be considered, please forward:
• Your resume in PDF format
• A paragraph or so about yourself that showcases your enthusiasm. Why do you think you could add value?
• Your level of spoken English
• Your desired compensation

Hours/Compensation: You would be paid on an hourly basis. We would expect no less than 40 hours per week worked. Hourly rates will vary. Final compensation will be d ---------- on your overall experience and value.

Hint:
We are looking for detail-oriented people. When you reply, include “Waffles” in the subject so we know you actually read this.

SKILL REQUIREMENT

Networking Systems Administration Microsoft 365

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0021
Controller Execution Time ( Jobseekers / Job )	0.0222
Total Execution Time	0.0251

GET DATA

No GET data exists

MEMORY USAGE

1,517,712 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Remote-IT-Support-Level-3-Work-from-Home-Posted-1172026-1557117

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0143 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1557117 LIMIT 1
0.0014	SELECT * FROM `employers` WHERE `employer_id` = 745948 LIMIT 1
0.0014	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1557117 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-19',ej.date_added) duration_days, DATEDIFF('2026-04-19',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-19',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1557117'
0.0013	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1557117
0.0017	UPDATE employer_jobs SET hit_counts = '*Jan-17-2026=62Jan-18-2026=117Jan-19-2026=72Jan-20-2026=40Jan-21-2026=19Jan-22-2026=11Jan-23-2026=14Jan-24-2026=12Jan-25-2026=5Jan-26-2026=14Jan-27-2026=14Jan-28-2026=4Jan-29-2026=13Jan-30-2026=8Jan-31-2026=9Feb-01-2026=5Feb-02-2026=13Feb-03-2026=18Feb-04-2026=8Feb-05-2026=11Feb-06-2026=14Feb-07-2026=6Feb-08-2026=7Feb-09-2026=9Feb-10-2026=8Feb-11-2026=11Feb-12-2026=7Feb-13-2026=5Feb-14-2026=8Feb-15-2026=7Feb-16-2026=12Feb-17-2026=4Feb-18-2026=8Feb-19-2026=8Feb-20-2026=3Feb-21-2026=2Feb-22-2026=4Feb-23-2026=5Feb-24-2026=3Feb-25-2026=5Feb-26-2026=4Feb-27-2026=5Feb-28-2026=3Mar-01-2026=3Mar-02-2026=2Mar-03-2026=7Mar-04-2026=3Mar-05-2026=3Mar-06-2026=4Mar-07-2026=4Mar-08-2026=2Mar-09-2026=8Mar-10-2026=6Mar-11-2026=6Mar-12-2026=3Mar-13-2026=3Mar-14-2026=6Mar-15-2026=2Mar-16-2026=5Mar-17-2026=6Mar-18-2026=6Mar-19-2026=3Mar-20-2026=1Mar-21-2026=1Mar-22-2026=1Mar-23-2026=5Mar-24-2026=4Mar-25-2026=4Mar-26-2026=5Mar-27-2026=2Mar-28-2026=1Mar-29-2026=5Mar-30-2026=2Mar-31-2026=7Apr-01-2026=13Apr-02-2026=1Apr-03-2026=3Apr-04-2026=3Apr-05-2026=2Apr-06-2026=4Apr-07-2026=5Apr-08-2026=4Apr-09-2026=6Apr-10-2026=5Apr-11-2026=3Apr-12-2026=1Apr-14-2026=1Apr-15-2026=2Apr-16-2026=1Apr-17-2026=3Apr-18-2026=2*Apr-19-2026=1' WHERE job_id= '1557117'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jan-2026=414Feb-2026=203Mar-2026=120*Apr-2026=60' WHERE job_id= '1557117'`
0.0009	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1557117' AND status LIKE 'sent%' ORDER BY id DESC`
0.0002	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1557117
0.0051	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '745948' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776566946
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Remote-IT-Support-Level-3-Work-from-Home-Posted-1172026-1557117
csrf-token	1fb867fd879ee8cbb2d52b43706064a3

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.103
HTTP_DNT

Remote IT Support (Level 3) - Work from Home (Posted 1/17/2026)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?