Customer Support Representative

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$4

: HOURS PER WEEK

30

: DATE UPDATED

Jan 16, 2026

JOB OVERVIEW

We are looking for experienced Customer Support Representatives to join our growing e-commerce team.

We sell actively in the United States, which means customer support is required 24 hours a day, with the highest workload during US time zones.
Both day shifts and night shifts are available. Shift schedules will be discussed and may rotate.

This role is experience-only.
If you do not meet the experience requirements listed below, please do not apply.

Your Responsibilities:

Respond quickly and professionally to customer inquiries

Handle support tickets via email and helpdesk systems

Assist customers with order status, shipping updates, returns, and general questions

Handle negative or frustrated customers calmly and professionally

Follow internal processes and escalation rules

Communicate clearly with the Customer Support Manager regarding ongoing cases and issues

Ensure consistent and high-quality customer experience

Mandatory Requirements:

Proven experience with Shopify

Customer support experience for Shopify stores is required

Specific experience with fashion dropshipping stores is mandatory

Ability to professionally handle complaints, chargeback-related questions, and unhappy customers

Strong written English communication skills

Fast response time and strong sense of responsibility

Comfortable working day and/or night shifts, including US peak hours

Reliable internet connection and consistent availability

Work Schedule:

6 to 7 days per week preferred

Sunday may be lighter or optional, but full 7-day availability is strongly preferred

Day shifts and night shifts available (rotation possible)

Priority coverage during US business and evening hours

What We Offer:

Long-term collaboration

Stable workload in a high-volume e-commerce business

Clear processes and guidance from a Customer Support Manager

Supportive, professional team environment

Growth opportunities within the company

When Applying, You MUST Include:

A brief overview of your Shopify customer support experience

Your experience with fashion dropshipping stores

Your availability (day shifts, night shifts, or both)

Your preferred weekly workload (6 or 7 days)

Tools or helpdesk systems you have worked with

Apply only if you have real Shopify customer support experience and are comfortable working in a fast-paced, US-focused environment.

If you read all this, reply with banana!

SKILL REQUIREMENT

Shopify Email Support Ticket Booking

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Customer Support Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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