Phone Customer Care (Call Center Agent)

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: TYPE OF WORK

Full Time

: SALARY

500

: HOURS PER WEEK

40

: DATE UPDATED

Jan 14, 2026

JOB OVERVIEW

1. Inbound Customer Service & Technical Support:
Handled inbound calls to provide high-quality after-sales support and resolve customer inquiries related to product usage, troubleshooting, and warranty claims, ensuring a seamless after-sales experience.

2. Outbound Follow-ups & Review Solicitation:
Conduct proactive outbound calls for post-purchase follow-ups and to encourage customer reviews. Guide users on the effective use of trimmers and solicit authentic feedback to generate product reviews, aiming to improve brand reputation on e-commerce platforms.

3. Performance Data Reporting & Analysis:
Compile and analyze daily, weekly, and monthly key metrics (e.g., call volume, resolution rate, review conversion rate) to monitor performance and provide data-driven insights for operational improvements.

4. Language Proficiency:
Fluent in English listening, speaking. Possesses clear pronunciation and natural expression; capable of communicating with U.S. customers via phone without barriers, and proficient in understanding American English idioms and cultural contexts.?

5. Work Experience:
1-2+ years of experience in English-speaking call centers or cross-border e-commerce after-sales support. Prior experience in serving consumer electronics or personal care products (especially hair trimmer devices, shavers, etc.) is highly preferred.?

6. Communication Skills:
Excellent telephone communication skills; adept at active listening to customer needs. Able to patiently address inquiries related to product usage, troubleshooting, etc., resolve customer dissatisfaction, and maintain a professional service attitude throughout interactions.

7. Basic Skills:
Proficient in using CRM system (Udesk-CRM) and office software (Excel); able to efficiently complete data statistics, report generation, and customer information entry. Possesses basic computer operation skills and familiarity with call center systems (e.g., CRM, call recording/transfer tools).

*** US Market ***
*** Hair Trimmer product ***

SKILL REQUIREMENT

English Speaking

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Job Post	Reporter	Rank	Reason	Date

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Phone Customer Care (Call Center Agent)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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