STACK BRANDS

CS Team Lead / QA Manager for Shopify Ecommerce (Part-Time, Remote, Long-Term)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

($6 to $8)

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 17, 2026

JOB OVERVIEW

THE ROLE

Part-time Customer Support Manager to oversee a small team of 3 to 4 CSRs in our Shopify fashion ecommerce business. You will not answer tickets. You will make sure the people who do, do it correctly.

Our SOPs, macros, and support funnels are already built and working. We need someone to enforce them: audit tickets daily, coach CSRs, track KPIs (FRT, Resolution Time, Refund Rate, SOP compliance), and report weekly to the directors.

This is not a role to redesign our CS process. It is a role to protect the process we already have.

-------------------------

DAILY (2 to 3 hours per day, 7 days per week)

- Audit a sample of Gorgias tickets against our SOP
- Coach CSRs when they deviate from process, follow up to check the behavior changed
- Track KPIs and run the weekly Risky Products Report (every Monday, 12:00 PHT)
- Weekly KPI and insights report to the company directors

-------------------------

7 DAYS A WEEK. READ THIS

This role is 7 days a week, 2 to 3 hours per day. If you cannot do 7 days, please do not apply. No exceptions.

-------------------------

REQUIREMENTS

- Proven experience managing or QA-auditing a CS team in ecommerce (be ready to show examples)
- Hands-on Gorgias experience, not negotiable
- Shopify ecommerce background
- Comfortable with spreadsheets and KPI numbers
- Clear, precise written English (coaching notes and executive reports)
- Process-driven. You enforce SOPs, you do not make exceptions

Bonus: fashion ecommerce experience.

-------------------------

PAY

$6 to $8 USD per hour, based on proven experience. Long-term, with pay and responsibility growing as the team scales.

-------------------------

HOW TO APPLY

We only review applications that follow these instructions exactly.

1. Put the word PRECISION in the subject line.

2. Answer all four questions inline in your message (no attachments):

Q1. How long have you managed or audited a CS team in ecommerce? What company, what niche, what ticket volume, and how many CSRs did you oversee? Name the employer if possible.

Q2. Describe one specific time you caught a CSR handling tickets incorrectly. How did you find it, how did you coach them, and did the behavior change?

Q3. How long have you used Gorgias, and at what ticket volume? Name one Gorgias feature most people do not know about.

Q4. Confirm you can commit to 7 days a week, 2 to 3 hours per day, long-term. List your proposed working hours in your local timezone.

3. State your hourly rate in USD.

Missing the PRECISION keyword or skipping questions = we do not review. No Loom, CV, or portfolio needed yet. We request those in round 2.

SKILL REQUIREMENT

Shopify English Speaking Gorgias

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Job )	0.0135
Total Execution Time	0.0153

GET DATA

No GET data exists

MEMORY USAGE

1,504,360 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/CS-Team-Lead-QA-Manager-for-Shopify-Ecommerce-Part-Time-Remote-Long-Term-1551314

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0058 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1551314 LIMIT 1
0.0005	SELECT * FROM `employers` WHERE `employer_id` = 807879 LIMIT 1
0.0004	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1551314 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-19',ej.date_added) duration_days, DATEDIFF('2026-04-19',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-19',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1551314'
0.0002	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1551314
0.0007	UPDATE employer_jobs SET hit_counts = '*Jan-10-2026=44Jan-11-2026=179Jan-12-2026=65Jan-13-2026=24Jan-14-2026=8Jan-15-2026=1Jan-16-2026=4Jan-17-2026=3Jan-18-2026=6Jan-19-2026=1Jan-23-2026=1Jan-24-2026=3Jan-25-2026=1Jan-26-2026=2Jan-30-2026=1Feb-01-2026=1Feb-08-2026=1Feb-19-2026=1Feb-23-2026=1Mar-02-2026=1Mar-09-2026=1Mar-14-2026=1Mar-21-2026=1Mar-29-2026=1Mar-30-2026=1Apr-06-2026=2Apr-08-2026=4Apr-09-2026=4Apr-10-2026=9Apr-11-2026=1Apr-13-2026=3Apr-14-2026=9Apr-15-2026=6Apr-16-2026=1Apr-17-2026=247Apr-18-2026=185**Apr-19-2026=2' WHERE job_id= '1551314'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jan-2026=343Feb-2026=4Mar-2026=6*Apr-2026=473' WHERE job_id= '1551314'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1551314' AND status LIKE 'sent%' ORDER BY id DESC`
0.0002	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1551314
0.0004	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '807879' AND `date_added` >= '2022-06-08'
0.0005	`select * from teasers`
0.0009	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776572565
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/CS-Team-Lead-QA-Manager-for-Shopify-Ecommerce-Part-Time-Remote-Long-Term-1551314
csrf-token	307d71f0093d47558aea0885f400ddae

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.103
HTTP_DNT

STACK BRANDS

CS Team Lead / QA Manager for Shopify Ecommerce (Part-Time, Remote, Long-Term)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?