Personal Assistant to CEO

Sugar Hill Creamery is seeking a dedicated Personal Assistant to support the Co-Founder/CEO. This is an excellent opportunity for a highly organized and proactive individual to work closely with the leadership of a growing, family-owned food brand based in New York City. The ideal candidate is someone who thrives in a fast-paced environment, possesses excellent communication skills, and wants to be an integral part of a dynamic team.

The Personal Assistant will provide comprehensive administrative support, serving as a key liaison between the stateside team, offshore team, and external clients and colleagues. This person will work directly with the Co-Founder/CEO to manage communications, coordinate schedules, and support various business and personal administrative tasks as the company continues its growth trajectory.

The ideal candidate has experience in administrative support or executive assistance, is able to problem solve and think on their feet, has an "all hands-on deck" mentality, and has the flexibility, energy, and humor to handle anything that comes their way. As a key member of a growing team, the Personal Assistant will have the opportunity to make a meaningful impact across multiple functional areas of the company.

RESPONSIBILITIES

Email & Communication Management
• Management of multiple email inboxes (currently three)
• Drafting and sending professional correspondence, memos, and emails
• Serving as primary liaison between stateside team, offshore team, and external stakeholders
• Managing communications with clients, colleagues, and potential business partners
• Weekend correspondence with CEO as needed based on business needs

Scheduling & Coordination
• Coordinating and scheduling meetings (both in-person and virtual)
• Attending weekly meetings with the offshore team
• Participating in key meetings with stateside tea ---------- mbers as needed
• Managing the Co-Founder/CEO's calendar and scheduling priorities
• Coordinating travel arrangements and logistics

Business Support
• Scheduling and drafting social media content
• Coordinating events and special projects
• Proposing and executing new project management approaches to streamline workflows
• Supporting various business tasks and initiatives as assigned

Personal Administrative Support
• Making personal appointments for the CEO and their family as needed
• Assisting with personal administrative tasks as assigned

Team Liaison
• Playing an integral role in connecting stateside and offshore teams
• Facilitating communication and collaboration across all tea ---------- mbers
• Building and maintaining relationships with external clients and colleagues

QUALIFICATIONS
As a member of a young but growing company, you must possess the following qualities:
• Fluent in English (speaking and writing) – required
• Excellent written communication skills for memos, emails, and professional correspondence
• Strong organizational and time management skills
• Collaborative and collegial working style
• Strong relationship-building skills
• Proactive and self-motivated
• Highest levels of integrity and good judgment
• Strong sense of ownership and urgency
• Ability to prioritize and balance multiple tasks
• Clear communication skills and an orientation toward customer satisfaction
• Flexibility to respond to weekend correspondence when business needs arise

Technical Requirements:
• Own computer – required
• Backup generator – required
• Reliable internet connection

COMPENSATION & BENEFITS
This is a contractor position. Compensation includes:
• Starting at 20 hours per week, with potential for increased hours during busier months
• Payment made weekly on Friday evenings via PayPal
• 5 paid days off
• End-of-year bonus
• Paid office closure (1.5–2 weeks at end of year, based on business needs)
Note: Contractors are responsible for their own telecommunications costs and equipment needed to perform their duties.

HOW TO APPLY
This is a competitive position with significant opportunity for growth within the company. We have designed a three-part interview process to identify the best candidates. Only serious applicants should apply.

Stage 1: Initial Application
Submit the following to ---------- with the subject "Personal Assistant - [insert Applicant's First and Last Name]":
• Resume
• Cover letter that includes: why you would be a great match for the company; what specific experiences have prepared you for the role; what you would like to contribute to the company; and what experiences and accomplishments you'd like to receive in this role.
• Video introduction (see details below)
Video Introduction Requirements:
Please record a short introductory video (3–5 minutes) and submit the link via Loom or YouTube. Google Drive links will not be accepted. Your video should include:
• An introduction about yourself and your background
• Your experience working with CEOs or executives, and how you help keep them on task and focused
• Your process for managing your own workflow
• How you communicate with an executive about what's on their plate and what requires their attention
• The tools you use to manage tasks, scheduling, and communication
• The specific steps you take to stay organized and ensure nothing falls through the cracks

Stage 2: Written Assignment
Shortlisted candidates will be invited to complete a written assignment consisting of two exercises:

Exercise A: Email Triage & Response Drafting

Exercise B: Problem-Solving Response

Stage 3: Final Interview
Finalists will be invited to interview with the CEO and members of the offshore team.