Rental Booking Host

CAR RENTAL OPERATIONS, INVOICING & GHL ASSISTANT

Remote | Full-Time | Long-Term Opportunity
Work Days: Thursday–Monday
Days Off: Tuesday & Wednesday
Schedule: 9:00 AM–6:00 PM U.S. Central Time
Starting Pay: $300 USD/month — approximately ₱18,800 PHP/month
PHP equivalent will vary based on the exchange rate.

Philippine Schedule

Your working schedule is always based on Texas/U.S. Central Time.

While Texas is observing Daylight Saving Time:

9:00 AM–6:00 PM Central Time = approximately 10:00 PM–7:00 AM Philippine Time

When Texas returns to Standard Time:

9:00 AM–6:00 PM Central Time = approximately 11:00 PM–8:00 AM Philippine Time

The Philippines does not change clocks, but Texas does, so your Philippine working hours will change during the year.

Your regular days off are:

TUESDAY & WEDNESDAY

Please make sure this schedule works for you before applying.

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PLEASE READ THE PAY BEFORE APPLYING
This position starts at:

$300 USD PER MONTH

If you are currently looking for a higher starting salary, please do not apply.

We want to be respectful of your time and ours.

This opportunity is designed for someone who wants to:

LEARN • PROVE THEMSELVES • GROW • TAKE OWNERSHIP • BUILD A LONG-TERM POSITION

We are willing to train the right person.

You may have previous experience, but you will still need to learn our company, our procedures, our rental policies, our systems, our customers, and the way we operate.

Compensation increases are not automatic or guaranteed.

Growth is based on your:

Reliability • Performance • Accuracy • Responsibility • Communication • Leadership • Knowledge • Business Needs

We are looking for someone who wants to grow into a bigger role — not someone looking for a temporary position while searching for their next job.

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WHAT THIS JOB ACTUALLY IS
You will help us manage the daily operations of a growing U.S.-based car-rental company.

This is not a position where you simply wait for someone to give you random administrative tasks.

You will gradually be trained to help us control the rental operation.

That means knowing:

* Who is renting each vehicle
* Who has paid
* Who has not paid
* What each renter owes
* Which invoices are outstanding
* Which leads need follow-up
* Which customers need to be contacted
* What happened during previous conversations
* What information needs to be documented
* What needs management attention

We need someone who learns the business well enough to notice when something is wrong.

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CUSTOMER SERVICE & RENTAL BOOKINGS
You may be responsible for:

* Answering incoming customer calls
* Returning missed calls
* Responding to text messages
* Speaking with prospective renters
* Explaining rental requirements
* Answering common rental questions
* Following up with interested leads
* Helping qualified customers move through the rental process
* Scheduling appointments
* Booking vehicle pickups
* Following up with customers who have not completed the process
* Updating renter information
* Documenting conversations
* Keeping customer records organized

You must be comfortable actually talking to people.

This is not a text-only position.

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YOUR PHONE VOICE MATTERS — A LOT
You will regularly communicate with U.S.-based customers.

Your English must be:

CLEAR • NATURAL • CONFIDENT • FRIENDLY • PROFESSIONAL

You do not need to sound American.

You do need to be easy to understand and comfortable communicating professionally.

You must be willing to:

* Make outgoing calls
* Receive incoming calls
* Follow up with leads
* Speak with renters about money
* Remain professional when customers are frustrated
* Ask direct questions when necessary
* Communicate confidently without sounding rude or robotic

If you are extremely uncomfortable speaking on the phone, this position is probably not a good fit.

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DAILY RENTAL PAYMENT CONTROL

This is one of the most important responsibilities in the position.

Our rental customers may make payments seven days per week.

You will be trained to help monitor renter accounts and make sure our records stay accurate.

This may include:

* Checking renter payments
* Reviewing payment screenshots or confirmations
* Confirming manual payments have been properly recorded
* Identifying unpaid or partially paid accounts
* Reviewing outstanding balances
* Creating invoices
* Updating invoices
* Recording payments
* Maintaining renter payment ledgers
* Checking that required invoices were sent
* Sending professional payment reminders
* Calling or texting renters with missed payments
* Documenting promises to pay
* Updating account notes
* Flagging accounts that are becoming delinquent
* Escalating serious payment issues to management

We do not want someone who sees an unpaid account and simply leaves it there.

We need someone who notices it, documents it, follows the procedure, and communicates what is happening.

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NIGHTLY PAYMENT CHECK
Our renter payment deadline is later than the regular daytime office schedule.

Because of this, on working days you may be responsible for a brief payment-control check around 9:15 PM U.S. Central Time.

This is separate from sitting online and working continuously all evening.

The purpose is to verify things such as:

* Who paid
* Who did not pay
* Which accounts require follow-up
* Whether payments were recorded correctly
* Whether an invoice or ledger needs to be updated
* Whether management needs to be notified

This is a car-rental operation. Payments and renters do not always operate on a perfect 9-to-5 schedule.

You must be reasonably comfortable with that reality.

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GOHIGHLEVEL — GHL

GoHighLevel is an important part of our operation.

You may be trained to:

* Update contacts
* Update customer records
* Update opportunities
* Move leads through pipeline stages
* Create tasks
* Schedule appointments
* Review conversations
* Send messages
* Update notes
* Help organize pipelines
* Monitor workflows
* Assist with automations
* Test automations
* Identify when an automation did not work correctly
* Help maintain customer follow-up systems

Previous GoHighLevel experience is helpful, but it is not required if you are highly trainable.

However, you must be comfortable learning software.

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INVOICING, RECORDS & BOOKKEEPING SUPPORT

You may also help maintain the administrative and financial records connected to our rental operation.

Tasks may include:

* Creating rental invoices
* Updating invoices
* Recording payments
* Maintaining renter ledgers
* Reviewing customer balances
* Organizing supporting documents
* Uploading financial records
* Helping organize payroll documents
* Uploading or organizing tax/payroll forms such as Form 941
* Organizing financial statements
* Assisting with bookkeeping-related administrative work
* Checking records for missing information
* Keeping company files organized

You are not expected to arrive knowing everything.

You are expected to learn.

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WE CARE A LOT ABOUT MEMORY & RETENTION

We will train you.
But training does not mean your manager should have to teach the same process from the beginning every time you perform it.

We strongly prefer someone who:

* Takes detailed notes during training
* Creates their own checklists
* Reviews previous training
* Uses recorded training materials
* Remembers corrections
* Learns from mistakes
* Looks for the answer before immediately asking again
* Follows established procedures
* Can work independently after being trained
* Notices inconsistencies
* Takes ownership of assigned responsibilities

If we teach you something Thursday and you do not perform that task again until Monday, we expect you to review your training materials and notes before saying:

“I don’t remember.”

We want someone resourceful.

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WE WANT SOMEONE WHO PAYS ATTENTION
A strong candidate does not only complete tasks.

They notice things.

For example:

If a renter normally pays daily and suddenly has not paid, you notice.

If an invoice amount does not match the renter ledger, you notice.

If someone promised to pay yesterday and still has not paid, you notice.

If a customer has called several times and nobody followed up, you notice.

If an automation should have sent something and did not, you notice.

If information is missing from an account, you notice.

That level of awareness is extremely valuable to us.

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REMOTE WORK REQUIREMENTS
Because this is a remote position, you must be dependable without someone physically standing over you.

You should have:

* Reliable internet
* A dependable computer
* A quiet enough environment for professional customer calls
* Reliable electricity or a reasonable backup plan
* The ability to communicate with the team throughout your shift

You should also be comfortable using:

* Google Drive
* Google Sheets
* Email
* Messaging platforms
* CRM software
* Online invoicing systems
* Cloud-based business tools

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OUR TEAM ENVIRONMENT
We work hard, but we are also human.

We laugh.

We joke.

We talk.

We ask questions.

We help each other.

We communicate throughout the day while getting the work done.

We want someone who is comfortable:

* Communicating with coworkers
* Participating in team conversations
* Asking thoughtful questions
* Helping teammates
* Receiving feedback
* Being corrected professionally
* Correcting mistakes
* Building positive working relationships

We do not expect perfection.

We do expect effort, honesty, accountability, improvement, and communication.

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OCCASIONAL URGENT SITUATIONS

Car rentals sometimes involve situations that cannot conveniently wait until the next morning.

Examples could include:

* A renter with an urgent vehicle issue
* A payment problem
* A vehicle return issue
* An account requiring immediate escalation
* A serious customer situation

This does not mean you will constantly work outside your scheduled hours.

It does mean we need someone who understands this is an operations position and is reasonably willing to assist with a true urgent situation when necessary.

As your responsibility within the company grows, your role and compensation may grow with it.

If you require a position where you can never be contacted outside your working hours under any circumstances, this may not be the right opportunity.

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WE ARE LOOKING FOR SOMEONE LONG-TERM
We do not want to continuously train a new person every few months.

We want to find someone we can:

TRAIN • TRUST • DEVELOP • KEEP

Someone who eventually knows our operation extremely well.

Someone who becomes valuable because they understand:

Our customers.
Our vehicles.
Our payments.
Our systems.
Our procedures.
Our team.

If you are looking for somewhere you can learn, become more valuable, take on greater responsibility, and potentially grow with a company over time, we would like to hear from you.

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90-DAY PROBATIONARY PERIOD

All new hires begin with a 90-day probationary period.

During this period, we evaluate:

Attendance
Reliability
Communication
Phone Skills
English Communication
Memory & Retention
Learning Ability
Accuracy
Productivity
Work Quality
Initiative
Following Procedures
Problem Solving
Professionalism
Teamwork
Accountability
Overall Fit

Successful completion of probation is required before becoming a permanent long-term contractor.

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REQUIRED VIDEO INTRODUCTION
IF YOU DO NOT SUBMIT THE VIDEO, YOUR APPLICATION WILL NOT BE CONSIDERED.

Your video is part of your interview.

Please answer ALL 17 QUESTIONS.

1.

Tell us about yourself and your previous work experience.

2.

Why are you looking for a long-term position?

3.

What is the longest you have stayed with one employer or client, and why did you leave?

4.

Are you currently employed, freelancing, or working for other clients?

Please be honest.

5.

If hired, will this be your only full-time job?

If not, explain your other work commitments and schedule.

6.

Are you comfortable making and receiving phone calls with U.S.-based customers?

Tell us about your previous phone/customer-service experience.

7.

Tell us about a time you were responsible for something important without your manager constantly watching you.

What were you responsible for, and how did you make sure it was completed correctly?

8.

When someone trains you on a new process, what do you personally do to make sure you remember it?

9.

Imagine we train you on a task Thursday, but you do not need to perform that task again until Monday.

When Monday comes, you cannot remember every step.

What would you do?

10.

Tell us about something complicated you had to learn at a previous job.

How did you learn it, document it, and remember how to do it?

11.

Tell us about a mistake you made at work.

What happened, how did you handle it, and what did you do to prevent it from happening again?

12.

When working remotely, do you enjoy communicating and interacting with coworkers, or do you prefer working mostly independently?

Describe your personality at work.

13.

Our team works hard, but we also laugh, joke, communicate, ask questions, and interact throughout the day.

Would you enjoy being part of that kind of team? Why?

14.

Can you consistently work:

THURSDAY–MONDAY

9:00 AM–6:00 PM U.S. CENTRAL TIME

with Tuesday and Wednesday OFF?

Please confirm that you understand these hours will be overnight hours in the Philippines.

15.

Our rental payment deadline occurs later in the evening.

On your scheduled working days, are you willing and able to perform a brief payment-control check around 9:15 PM U.S. Central Time when required?

Please explain any limitations.

16.

This is a car-rental operation, so occasionally a true urgent renter, vehicle, or payment issue may happen outside regular working hours.

Are you reasonably willing to respond to an occasional urgent situation?

Please explain any limitations you would have.

17.

This position starts at:

$300 USD PER MONTH

Regardless of previous experience, every new person must learn our company’s systems and procedures.

Do you accept the $300 USD/month starting compensation, and do you understand that increases are not automatic or guaranteed but depend on performance, responsibility, business needs, and your growth within the company?

Please explain your understanding in your own words.

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MAGIC WORD
To prove that you read this entire job posting, the FIRST LINE of your application must say:

CHEESE OMELETT

If CHEESE OMELETT is not the first line of your application, your application will not be considered.

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HOW TO APPLY

Please submit:

* CHEESE OMELETT as the first line of your application
* Your current resume
* Your video introduction answering all 17 questions
* Confirmation that you accept the $300 USD/month starting compensation
* Confirmation that you can work Thursday–Monday, 9:00 AM–6:00 PM U.S. Central Time
* Confirmation that you understand Tuesday and Wednesday are your regular days off
* Confirmation that you understand the brief evening payment-check responsibility
* Confirmation that you understand the occasional urgent-situation expectation

Incomplete applications may not be reviewed.

We are looking for someone we can:

TRAIN • TRUST • DEVELOP • KEEP LONG-TERM

If you are dependable, friendly, highly trainable, comfortable speaking with customers, good at remembering processes, willing to take ownership, and excited about growing with a company, we would love to review your application.