Customer Recovery Specialist (Outbound Calls – Per Call)

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: TYPE OF WORK

Part Time

: SALARY

15$-25$

: HOURS PER WEEK

TBD

: DATE UPDATED

Jan 6, 2026

JOB OVERVIEW

The Role

We are hiring a Customer Recovery Specialist whose sole responsibility is to handle escalated customer situations over the phone.
This is not a general customer support role.?You will not handle email, chat, or tickets.
You will only step in when:
* A customer is very upset or frustrated
* There is a logistics issue, delay, or mistake that requires reassurance
* A situation risks harming brand reputation
* A refund, reshipment, or exception needs to be explained calmly and clearly
Your job is to de-escalate, reassure, and protect the brand.

About BrandJet

BrandJet builds and scales premium direct-to-consumer e-commerce brands. We operate with high standards — not only for our products, but for how we handle customers when something goes wrong.

We already have a dedicated team handling customer support via email, WhatsApp, and other channels.
?What we are looking for now is one specialized role.

Key Responsibilities
* Make outbound phone calls to escalated customers (English)
* Calm angry or emotional customers with empathy and confidence
* Clearly explain resolutions (refunds, reshipments, delays, next steps)
* Rebuild trust and confidence in the brand
* Coordinate with the internal support team when needed
* Leave a short written summary after each call
* Flag recurring issues or patterns
* When appropriate, guide recovered customers toward leaving a review

This Role Is a Good Fit If You:
* Are extremely comfortable speaking on the phone
* Stay calm and professional under pressure
* Have strong emotional intelligence and listening skills
* Can confidently handle difficult or confrontational conversations
* Know how to say “no” without escalating conflict
* Enjoy resolving tense situations and turning customers around

This Role Is NOT a Fit If You:
* Prefer chat or email over live calls
* Avoid confrontation or emotional conversations
* Need constant task volume to stay motivated
* Are uncomfortable leading difficult conversations

Required Experience
* Native or near-native spoken English
* Prior experience handling difficult customer calls
* Background in e-commerce or call-center / voice support roles
* Understanding of refunds, reshipments, and logistics issues
* Ability to work independently and professionally
* Reliable communication and follow-through
Experience with chargebacks, disputes, or retention is a strong plus.

Call Volume & Availability
* Very low volume (typically 0–5 calls per week)
* Calls are outbound only
* Immediate calling is not required
* You will be notified when a call is needed.
This is a precision role, not a full-time position.

Compensation (Per Call)
* $15 USD — simple calls?(clarifications, reassurance, straightforward resolutions)
* $25 USD — more complex calls?(Requires following up)
Payment is made per completed call.

Why Join Us?

- Be part of a growing team aiming to redefine the e-commerce landscape.
- Training available
- Work in an environment that values innovation and creativity.
- Opportunity to acquire more responsibilities and transition into full-time role

How to Apply

Please apply with:

* A short description of your previous voice experiences
* Describe your execution in a similar role

BrandJet?Propelling Brands into Space brandjet.eu

SKILL REQUIREMENT

Outbound Calls

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Customer Recovery Specialist (Outbound Calls – Per Call)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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