Project & Operations Manager (eCommerce, Remote))

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: TYPE OF WORK

Any

: SALARY

$650-$950

: HOURS PER WEEK

40

: DATE UPDATED

Jan 5, 2026

JOB OVERVIEW

ABOUT US

We are a lean but growing eCommerce brand selling natural products, with customers primarily in Europe and expanding to the US and Australia.

We operate with a small, distributed team and rely heavily on clear processes, good planning, and execution discipline. We are now looking for a Project & Operations Manager to take ownership of the day-to-day running of work across the team and ensure things move forward smoothly, on time, and with clarity.

ROLE

You will act as the bridge between management and execution.

Management defines the what (roadmap, priorities).
You own the how (planning, task breakdown, sprint execution, follow-through).
Your core responsibility is to ensure that work is:
- Clearly defined
- Properly planned
- Executed within scope
- Delivered on time

Role can be part time or full time.

KEY RESPONSIBILITIES

Project & Sprint Management
- Translate high-level roadmap items from management into clear tasks, milestones, and sprint plans
- Plan and maintain 3–4 sprints ahead (near sprints detailed, future sprints higher-level)
- Own the task backlog in ClickUp: prioritization, hygiene, dependencies, status accuracy
- Ensure sprint scope is realistic and protected from unnecessary churn
- Review task estimates and challenge unclear or unrealistic plans

Execution & Delivery
- Act as a lightweight scrum-style facilitator:
> Identify blockers early
> Proactively resolve issues (not just escalate)
> Ensure tasks actually move to completion
- Keep tea ---------- mbers focused on their defined scope and responsibilities
- Ensure recurring and deadline-driven tasks (e.g. VAT filings, reporting cycles) are completed on time

Process & Documentation
- Absorb and work within existing SOPs and project management processes (documented in Confluence)
- Improve, refine, and extend those processes based on real-world execution
- Keep documentation current, practical, and usable

Communication & Coordination
- Facilitate weekly project and operations calls:
> Prepare agendas
> Keep discussions on track
> Capture actions and follow-ups
- Provide clear, structured updates to management on delivery status, risks, and bottlenecks
- Coordinate across functions (ops, customer support, external partners) when needed

Tools: ClickUp, Confluence, Google Workspace (Excel/Sheets)

WHAT WE ARE LOOKING FOR
Required Capabilities
Strong organizational and execution skills
Comfort working with ambiguous inputs and turning them into structured plans
Experience managing tasks, workflows, or projects with real accountability for outcomes
Strong written and spoken English
Confidence using task/project management tools (ClickUp, Jira, Asana, etc.)

Strongly Preferred
- Experience in eCommerce, operations, logistics, or multi-team environments
- Data-savvy mindset: comfortable working with reports, spreadsheets, and operational metrics
- Experience improving or designing workflows, not just following them
- Ability to push back constructively when requirements are unclear or unrealistic

Personal Traits That Matter
- Mature, calm, and reliable
- Takes ownership and responsibility naturally
- Thinks in systems, not just tasks
- Proactive problem-solver
- Comfortable holding others (and themselves) accountable
- Interested in growing into a bigger operational role long-term

WHAT THIS ROLE IS NOT
- Not a basic VA role
- Not a pure note-taker, meeting scheduler or lead generation
- Not a “wait for instructions” position
- Not a role where everything is spelled out step by step
If you need constant direction or are only comfortable executing clearly defined micro-tasks, this role will be frustrating for you.

TO APPLY
Please write us shortly:
- Why are you a good fit for this role specifically? (What about your experience or way of working matches what we described?)
- Describe a situation where you were responsible for keeping work or people on track. What was your role, and what did you actually do?
- Give one example of when you had to deal with unclear requirements or a messy situation. How did you bring structure or clarity?
- What tools have you used to manage projects or workflows?

WHAT WE OFFER
- Long-term, stable remote role
- Autonomy and trust once you prove yourself
- Direct exposure to management and real business decisions
- Opportunity to grow into a senior operations role over time

SKILL REQUIREMENT

Project Management Coordination Agile Methodology

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Project & Operations Manager (eCommerce, Remote))

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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