Easy Stay

Guest Communication Specialist (STR PM Company)

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: TYPE OF WORK

Full Time

: SALARY

200 - 300 per week

: HOURS PER WEEK

48

: DATE UPDATED

Dec 31, 2025

JOB OVERVIEW

COMPANY OVERVIEW:
Build your career as a Virtual Guest Communications Specialist with Easy Stay, a premier provider of short-term, furnished accommodations.

Who are we?
Our mission is to provide top-tier service while ensuring our properties remain immaculate, comfortable, and meticulously maintained, delivering a 5-star guest experience every time.
With a strong commitment to excellence, our core values include:
Customer Service: We are dedicated to delivering outstanding guest experiences.
Communication: We uphold honesty and transparency in all interactions.
Quality: We maintain the highest operational and service standards.
Flexibility: We support a healthy work-life balance through adaptable work conditions.

Why Join Easy Stay?
We value our employees, fostering a diverse and inclusive work environment where professional growth, innovation, and collaboration thrive.

POSITION SUMMARY:
We are seeking a detail-oriented and customer-focused Guest Communications Specialist to handle guest communications and support daily operations. In this role, you will ensure prompt and professional guest interactions, assist with reservations, manage the bookings, and provide 5 Star customer support to keep operations running smoothly.

RESPONSIBILITIES:
Guest Communication & Service:
Handle daily guest & platform support communications via phone, email, and chat, responding to messages in 3 minutes or less on all platforms
well as processing direct bookings and special reservations.
Customer Service:
Resolve basic guest issues, such as check-in instructions and amenity questions.
Monitor guest reviews and proactively addresses potential concerns.
Handle guest complaints, refunds, and escalations.
Meetings & Reporting: Assist in meetings, take notes, and organize action items to ensure effective follow-ups and project execution.
Reservation Board: Manage our PMS (OwnerRez & ---------- Reservation Board)
Bookings: Process direct bookings and special reservations.

QUALIFICATIONS:
1+ years of property management short-term rental customer service.
2+ years in customer service roles.
Strong organizational and multitasking abilities.
Excellent communication and customer service skills, including phone etiquette.
Proficiency in tools such as ---------- , G-Suite, OTA platforms, and PMS systems.
Ability to troubleshoot issues and ensure process efficiency.
Detail-oriented with a commitment to high operational standards.

COMPENSATION & BENEFITS:
Competitive hourly wage based on experience. $200-$300/week based on performance.
Performance-based bonus opportunities.
Remote work environment with growth potential.

Schedule:
Afternoon & Evening Shifts Available (EST)
6-day workweek.
Day off schedule to be discussed.
Must be available on weekends
Apply now to take the next step in your VA career with Easy Stay!

SKILL REQUIREMENT

Short Term Rentals Airbnb English Speaking

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Easy Stay

Guest Communication Specialist (STR PM Company)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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