Beachball Properties

Customer Service Agent/ Vacation Success Specialist (2)

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: TYPE OF WORK

Full Time

: SALARY

$7/Hour

: HOURS PER WEEK

40

: DATE UPDATED

Dec 30, 2025

JOB OVERVIEW

Location: Remote/Orange Beach, AL
Job Type: Full-Time Contract

Who We Are:
At BEACHBALL PROPERTIES, we believe a dream vacation should be more than just a trip—it should be an adventure that creates lasting memories. Founded in 2016, we have grown into a premier vacation rental and real estate leader, managing over 350 exceptional beachfront properties across Orange Beach, Gulf Shores, Fort Morgan, and Perdido Key.
What truly sets us apart is our commitment to the "Beachball Family." We provide professional property management and real estate services with a "hug and a handshake," ensuring every guest and owner feels the warmth and expert care that defines our brand.
The Role

As the first point of contact for our guests and property owners, you are the ultimate ambassador for the Beachball brand. Working at the heart of our front-of-house team, you’ll serve as the vital bridge between our premier coastal properties and the families who visit them to create lifelong memories.

In this high-energy, fast-paced role, you’ll master the art of hospitality and precision. You’re doing much more than managing reservations—you are the architect of the guest experience. From setting the perfect tone for a dream vacation to skillfully navigating the occasional 'rough seas' with grace, you’ll ensure our guests stay smiling and our property owners rest easy knowing their investments are in expert hands.

What You’ll Do:
- Brand Ambassador: Provide a warm, welcoming presence as the primary point of contact for all inquiries via phone, email, and chat.
- Problem Solve: Act as the primary liaison between guests and our housekeeping/maintenance teams to proactively address guest needs and owner requests with professionalism and a "can-do" spirit.
- 5 Star Experience Architect: Lead the guest journey by flawlessly executing administrative tasks and property logistics, demonstrating a sharp attention to detail that catches the 'little things' before they reach the guest to ensure a seamless, five-star stay every time.

Who You Are:
- You thrive in dynamic, fast-paced settings and enjoy the energy of a busy office.
- You possess exceptional communication skills and a natural talent for hospitality.
- You have a strong attention to detail and can manage multiple priorities without losing your cool.
- You are a team player who understands that we succeed together by putting the "Beachballer" first.

Qualifications & Skills:
- 2+ years experience in a dedicated customer service role, with a track record of handling escalations.
- Exceptional verbal and written communication skills paired with a positive "customer-centric" attitude.
- Strong organizational skills and the ability to manage multiple moving parts simultaneously without sacrificing attention to detail.
- Must be proficient in Google Suite, Slack, and virtual phone software, with the ability to master new property management tools with ease. Experience with PMS Software and/or AirBnb, VRBO, ---------- preferred.
- Must possess a dedicated remote-work toolkit, including a laptop, noise-canceling headset, and reliable backup power and internet solutions.

****TO BE CONSIDERED FOR THIS ROLE YOU MUST INCUDE A COPY OF YOUR CV/RESUME WHEN APPLYING****

SKILL REQUIREMENT

Property Management Customer Support

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Beachball Properties

Customer Service Agent/ Vacation Success Specialist (2)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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