Account Coordinator & GHL Automation Specialist

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: TYPE OF WORK

Full Time

: SALARY

1100

: HOURS PER WEEK

40

: DATE UPDATED

Dec 26, 2025

JOB OVERVIEW

**About Genesis SEO**
We help construction and home services companies win local markets with practical SEO, clean websites, and content that builds real authority. We move fast, keep communication professional, and measure outcomes.

## The Role

You will be the bridge between our technical systems and our clients' success. You will own the client onboarding process after their website is built, ensuring they are fully trained and integrated into our GoHighLevel (GHL) ecosystem. Your goal is to build relationships with clients while designing and maintaining the automation engines that drive their business—from review requests and database reactivation to "voicemail bombs" and unified communication pipelines.

The whole team is expected to work: Working Hours: 4PM PST to 11:30 PM PST. With 30 min of lunch in between and be availle

## What You’ll Do

### Client Onboarding & Account Management

Lead the Handoff: Take ownership of the client relationship immediately after the website build is complete.

Training & Support: Conduct front-end and back-end training sessions, teaching clients and their teams how to use their new systems (CRM, pipelines, and reporting).

Ongoing Communication: Host weekly or monthly performance meetings to review work completed, discuss metrics, and coordinate next steps.

Team Liaison: Act as the central point of contact, communicating client needs clearly to the rest of our professional team to ensure nothing falls through the cracks.

### GHL Automation & System Architecture

Unified Communications: Set up and maintain a centralized inbox that merges Yelp, website widgets, SMS, and email into one platform.

Automated Outreach: Build and manage workflows for automated review requests, referral generation, and repeat appointment reminders.

Database Reactivation: Execute "voicemail bombs" and text/email blasts to send targeted mass communications to leads and customer lists.

Phone Systems: Configure VoIP systems for clients, ensuring call tracking, recording, and metrics are functioning correctly.

### Marketing Campaigns & Reporting

Lifecycle Marketing: Create and manage email campaigns tailored to specific stages of the sales funnel, including seasonal blasts and monthly newsletters.

Chat Widgets: Install and configure website chat widgets for real-time lead capture.

Reporting: Design customized dashboards inside GHL that provide clients with clear visibility into their ROI and KPIs.

Social & Content: Assist with social media planning for repeat content and ensure consistent messaging across all channels.

### What Success Looks Like (Accountability)

Smooth Onboarding: Clients feel confident and supported during the transition from "build" to "live."

System Uptime: Automations trigger correctly, and communication channels (VoIP, Chat, SMS) remain active without error.

Client Retention: Clients see the value of the software through your regular reporting meetings and proactive support.

Documentation: All workflows, client interaction notes, and task statuses are documented clearly in ClickUp.

When you apply, write the title of your job post as “GHL Automation Specialist 49 from” and then add your name to be considered.

Response Time: Client inquiries regarding their accounts or software are addressed promptly and professionally.

### Your Authority

Make decisions on the best automation logic for specific client needs.

Propose new GHL features or workflows that could benefit our client base.

Manage the client meeting schedule and set the agenda for performance reviews.

**Must-Haves (Skills and Tools)**

- **Expert-Level GoHighLevel (GHL):** Deep understanding of snapshots, workflows, pipelines, triggers, and smart lists.
- **VoIP & Telephony Experience:** Ability to set up Twilio/LeadConnector phone numbers, call forwarding, and voicemail drops.
- **Communication Skills:** Excellent verbal and written English; comfortable leading Zoom calls with business owners and training non-technical staff.
- **Email Marketing:** Experience writing and designing newsletters and drip campaigns that convert.
- **Project Management:** Organized in ClickUp or similar PM tools; you document your process and decisions.
- **Professional Presence:** Positive, proactive, and solution-focused; camera on during 1:1 and team calls.

**Nice-to-Haves**

- Experience with N8N or Zapier for integrations outside of GHL.
- Basic understanding of SEO and how it feeds into the CRM pipelines.
- Experience with social media scheduling tools.
- HTML/CSS knowledge for email template customization.

### Working Hours (Long-Term Only)

- Monday–Friday, **8 hours/day**
- Core availability: **7:00 AM – 3:00 PM (your local time)**
- Respond within **2 hours** during working hours
- Acknowledge task comments the same day
- If you’ll be delayed, proactively explain it

SKILL REQUIREMENT

Marketing Automation GoHighLevel Client Relationship Management

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Account Coordinator & GHL Automation Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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