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TYPE OF WORK
Full Time
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SALARY
$500+
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HOURS PER WEEK
TBD
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DATE UPDATED
Aug 5, 2026
Customer Service | Sales | Estimating | Administrative Support
Location: Remote, Philippines
About the Role
We are looking for an experienced Electrical Service Coordinator to join our growing team. This position is ideal for someone who has worked in the office of an electrical contractor and understands the electrical service industry.
You will be responsible for providing outstanding customer service, qualifying incoming service requests, assisting with estimates, following up on proposals, coordinating directly with the owner, and ensuring jobs move smoothly from the initial phone call through completion.
Responsibilities
Answer incoming customer calls,
Qualify electrical service requests by asking the appropriate questions.
Coordinate schedules directly with the owner.
Prepare estimates and proposals based on the owner’s direction.
Follow up on pending estimates to help convert them into booked jobs.
Maintain customer information and work orders in mHelpDesk.
Create and update invoices, estimates, and job documentation.
Coordinate with vendors and suppliers as needed.
Maintain organized documentation using Microsoft Office.
Deliver exceptional customer service throughout every stage of the project.
Required Qualifications
Minimum of 3 years of experience working for an electrical contractor or electrical service company.
Experience with customer service, estimating, service coordination, inside sales, or office administration.
Excellent English communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Comfortable working independently in a remote environment.
Proficient with Microsoft Office and Microsoft Teams.
Preferred Qualifications
Experience using mHelpDesk.
Experience using field service management software.
Experience preparing electrical estimates or assisting with bids.
Ability to read electrical plans and specifications.
Knowledge of residential and commercial electrical systems.
Familiarity with electrical terminology and common materials.
Education
Preferred but not required:
Bachelor’s degree in Electrical Engineering
Bachelor’s degree in Electrical Engineering Technology
Bachelor’s degree in Electrical Technology
Bachelor’s degree in Industrial Technology
Bachelor’s degree in Construction Management
Bachelor’s degree in Business Administration
Equivalent electrical industry experience will be considered in place of a degree.
Ideal Candidate
You have worked in the office of an electrical contractor and understand how electrical service businesses operate. You can confidently speak with customers about electrical work, prepare estimates, follow up on proposals, keep accurate records, and help the owner keep operations running efficiently.
