Senior Technical Escalation/Quality Assurance Specialist

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: TYPE OF WORK

Full Time

: SALARY

$1700/Month

: HOURS PER WEEK

36

: DATE UPDATED

Dec 17, 2025

JOB OVERVIEW

Location: Remote
Department: Customer Success / Product
Type: Full-time (U.S. Hours)

About Us

We’re a growing education tech company focused on delivering an exceptional learning
experience for teachers and students in school districts throughout this United States. Our
Customer Success team is dedicated to helping schools thrive with our platform—and we’re
looking for a seasoned technical expert to bridge the gap between CS and Product as we
continue to scale.

Role Overview

The Senior Technical Escalation Specialist is designed to help resolve complex
customer-impacting issues. You’ll diagnose tough bugs, validate product behavior, coordinate
fixes with engineering, and strengthen our internal QA processes. Your work ensures that
customers get fast, accurate resolutions—and that our product team gets the clarity they need
to build a better platform.

What You’ll Do

? Own complex technical escalations from the CS team, driving them to resolution.
? Reproduce, document, and prioritize bugs with detailed steps, logs, and impact
summaries.
? Partner closely with Product and Engineering to ensure issues are understood and
addressed.
? Act as a technical advisor to CS: clarifying product behavior, edge cases, and
workarounds.
? Support QA by validating fixes, running exploratory testing, and identifying regression
risks.
? Help define escalation processes, documentation standards, and internal
troubleshooting guides.
? Track trends in bugs to proactively highlight product gaps and stability concerns.
What You Bring
? 5+ years in technical client support, escalation engineering, QA, or a similar
product-adjacent role.
? Ability to diagnose technical issues and so basic comfortability working across web
technologies, APIs, logs, and admin tools.
? Ability to interface directly with customers primarily over email, and sometimes on zoom
? Experience collaborating with product managers and engineers.
? Excellent written communication—clear, concise, and detail-oriented.
? Ability to thrive in fast-moving environments with evolving processes.
? Bonus: experience in SaaS, edtech, or cross-functional platform teams.

Why You’ll Love Working Here

? A mission-driven team focused on truly improving teaching and learning.
? High ownership role with visible impact across the company.
? Collaborative teammates who value clarity, accountability, and continuous improvement.
? Competitive compensation and opportunities for growth.

SKILL REQUIREMENT

Quality Assurance Technology Proficiency

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Senior Technical Escalation/Quality Assurance Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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