Client Success Coordinator / Transaction Coordinator for Florida

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: TYPE OF WORK

Full Time

: SALARY

1000

: HOURS PER WEEK

40

: DATE UPDATED

Mar 20, 2026

JOB OVERVIEW

FULL JOB DESCRIPTION

Position: Client Success Coordinator (Real Estate Transaction Coordination)
Location: Remote – Philippines
Schedule: Full-time, Monday–Friday, 9AM–5PM EST (Florida)
Weekend Availability: Occasional weekend support as needed
Compensation: $900–$1,100 USD/month + per-file bonus ($25/file closed)
Paid Trial: 2 weeks
Probation: 90 days

About the Role

We are a fast-growing real estate transaction coordinator (TC) business seeking a dedicated Client Success Coordinator / Transaction Coordinator to join our team. Your role is to be the first line of communication and support for our agents and clients — ensuring they feel taken care of, updated, and confident throughout the transaction process.

You will handle inbound calls, resolve issues, update our CRM/software systems, and communicate clearly with agents and the management team.

This role is remote, requires strong English proficiency, proactive thinking, and the ability to solve problems independently.

Responsibilities

Client Communication & Support

Answer inbound calls/messages from agents and clients

Provide timely updates, solutions, and follow-up

Deliver exceptional customer service with a friendly, confident tone

Transaction Support

Handling contract to close process for 20 files minimum per month

Track milestones and deadlines

Assist with document follow-up and coordination where needed

Flag potential issues early to the management team

Systems & CRM Management

Update CRM (e.g. Follow Up Boss, BoldTrail)

Document all call outcomes, client updates, and resolved issues

Maintain clean, accurate digital records

Internal Coordination

Communicate with the transaction coordinator team + management

Report any recurring issues, concerns, or client trends

Assist in improving SOPs and workflows

General Expectations

Attend weekly check-ins

Be online and responsive during EST business hours

Uphold professionalism in every client interaction

Be available on camera and audio during working hours in our virtual company room

Requirements

Excellent English speaking & writing skills (clear, confident, neutral accent)

Strong problem-solving ability — can identify solutions quickly

Experience in real estate admin, customer support, or TC work (preferred but not required)

Fast learner with tech-savvy skills

Familiarity with CRMs, workflow tools, and communication platforms

Ability to work independently and manage multiple tasks

Reliable internet + backup plan

Compensation

Base Salary: $900–$1,100 USD/month, depending on experience

Bonus: $25 USD per closed file

Paid training during the 2 week trial. After trial, there will be an offer for a 90-day probation period.

Salary review at the end of 90 days based on performance.

This compensation range is aligned with OnlineJobs.ph market rates for high-performing, English-proficient support and TC-adjacent roles.

How to Apply: ----------

Please submit the following:

Your resume

A short video (1–2 minutes) introducing yourself

Your experience with customer support or real estate (if any)

Your expected salary

Your OnlineJobs.ph profile link

DISC profile

Typing speed test

Internet speed screen shot

SKILL REQUIREMENT

Transaction Coordinating English Speaking Client Relationship Management

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Client Success Coordinator / Transaction Coordinator for Florida

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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