Wireless Support

Operations Tech & ConnectWise PSA Administrator

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: TYPE OF WORK

Full Time

: SALARY

$5-$10 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Dec 12, 2025

JOB OVERVIEW

Title: Operations Tech & ConnectWise PSA Administrator
Location: Remote / Offshore (overlap with U.S. hours)
Department: Operations
Reports to: Operations Manager
Type: Full-Time – Individual Contributor

About Us:
At Wireless Support, we simplify mobile operations for growing teams.
Since 2008, we’ve delivered smart, cost-effective wireless solutions that help businesses cut costs, stay connected, and scale efficiently. For businesses like Amazon DSPs and AFPs, HVAC, Plumbing and other Home Services companies, we offer special programs and wireless solutions to make sure their technology is ready to go without any hassle. From device setup to lifecycle management, we handle it all, so client teams can hit the ground running. With Wireless Support, wireless solutions are reliable, secure, and built to save money.

Role Overview:
We are seeking a highly detail-oriented ConnectWise Wizard to become the internal expert for ConnectWise PSA. This role will support various departments—Sales, Account Management, Operations, and Finance—by enhancing ticket accuracy, optimizing workflows, and developing insightful dashboards.

Key Responsibilities:
Ticket Audit & Billing Readiness:
Conduct daily audits to ensure ticket accuracy and completeness, preparing them for invoicing.
Collaborate with Finance and Operations to streamline the ticket-to-invoice process.

Dashboards, KPIs & Reporting
Build and maintain dashboards in ConnectWise/BrightGauge for team and management insights.
Automate recurring reports to provide timely data without manual intervention.

Data Integrity & Reconciliation:
Perform regular reviews of ConnectWise data to identify and resolve inconsistencies.
Establish data standards to maintain ConnectWise as a reliable source of truth.

Workflow Rules, Automations & Templates:
Design and implement workflow rules and automations to enhance efficiency and reduce manual tasks.
Standardize processes for repeatability and effectiveness.

Internal Support & Expertise:
Serve as the go-to resource for ConnectWise-related inquiries and issues.
Document processes and create guides to empower team self-sufficiency.

Success Metrics (12–18 Months):
Reduce administrative tasks for leadership by 50–75%.
Achieve less than 1% error rate in billing-ready tickets.
Maintain active usage of dashboards and KPIs across major teams.
Develop a library of standardized workflows resulting in significant efficiency gains.

Qualifications:
Must-Have:
18–24+ months of hands-on experience with ConnectWise PSA.
Expertise in ticketing configuration, automation, and dashboard management.
Experience in an MSP or IT services environment.

Nice-to-Have:
Skills in data analysis and reporting.
Exposure to APIs/integrations for PSA environments.

Who You Are:
Detail-oriented with a strong focus on accuracy.
Process-driven with a structured approach to workflow management.
Proactive in identifying and resolving data or process issues.
Strong communicator, capable of conveying technical concepts to non-technical stakeholders.

Additional Details:
Remote or offshore candidates are encouraged to apply.
This role will support approximately 40 internal ConnectWise users and handle 2,500–3,000 tickets monthly.

Competitive Salary and Perks!
Join a vibrant culture that fosters personal and professional growth, offering numerous opportunities for development and advancement for those with a growth mindset!

SKILL REQUIREMENT

Data Analytics Attention to Detail ConnectWise

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Wireless Support

Operations Tech & ConnectWise PSA Administrator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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