Romea.ai

Corrected: Onboarding & Customer Success Manager — Australia (20 hrs/week, Remote)

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: TYPE OF WORK

Part Time

: SALARY

N/A

: HOURS PER WEEK

20

: DATE UPDATED

Dec 12, 2025

JOB OVERVIEW

Company — romea.ai
Singapore-incorporated AI automation startup for medical/aesthetic clinics. We implement GoHighLevel end-to-end: forms, funnels, advanced calendars, workflows, LLM automations, and full-funnel reporting. Small senior team, fast decisions, zero drama.
Region & Schedule
Australia-focused (AEST/AEDT core hours). Open to AU-based or APAC talent fully overlapping AU hours. Weekly client calls across AU + SG/MY.

The role
Own onboarding from discovery ? go-live ? first 60-day success. You’ll build/QA GHL assets, wire Google Ads & TikTok tracking into GHL, create executive dashboards, and run weekly client meetings. You’ll also train internal/external teams and keep playbooks tight.
What you’ll do
Client onboarding & CS

Scope, project plan, acceptance criteria; lead weekly status calls; keep action logs tight.

Run playbook checklists (forms ? calendars ? pipelines ? automations ? reporting).

GoHighLevel build

Forms & funnels with UTM/GCLID capture, hidden fields, spam controls.

Advanced calendars: multi-rule/round-robin, buffers, provider rules, no-show logic, Zoo ---------- et.

Workflows: dynamic emails/SMS, conditional paths, merge fields, custom values, reactivation sequences.

Ads & tracking

Google Ads: GCLID/UTM capture ? contact fields ? offline conversion uploads (lead stage mapping, values, de-dup rules).

TikTok Ads: Pixel + Events API/CAPI mapping for key events (form submit, schedule, attended).

GA4/GTM where needed; verify events and fix data gaps.

Reporting

Build exec dashboards (in GHL and/or Looker Studio): leads ? bookings ? show rate ? revenue, by source/campaign/adset/provider/location.

Monthly/quarterly business reviews (MBR/QBR) with clear recommendations.

Training

Create SOPs, checklists, short Looms; deliver live training to clinic staff and partners.

Must-haves (no exceptions)
HighLevel power-user (2+ yrs or 15+ implementations) — funnels, forms, workflows, calendars, pipelines, snapshots.

Proof of HighLevel certification(s) (or equivalent demonstrable expertise).

Google Ads + TikTok Ads tracking into GHL: GCLID/UTM capture, offline conversions import, Pixel/CAPI.

Comfortable leading weekly C-level calls in Australia; strong written/verbal English.

Can translate messy requirements into clean builds with zero production surprises.

Solid PM hygiene (ClickUp/Asana), change logs, rollback plans.

Nice to have
Healthcare/clinic onboarding experience; multi-location setups.

WhatsApp/Twilio, Messenger, email warm-up basics.

Light n8n/Zapier familiarity to coordinate with our automation team.

Success in the first 30–60 days
3–5 new accounts fully onboarded (forms/calendars/workflows/reporting live) with tracked conversions.

One standard AU snapshot refined (forms + calendars + baseline workflows + reporting pack).

Training pack (SOPs + Looms) delivered; QBR deck template in use.

Screening (show, don’t tell)
Portfolio: 1–2 GHL snapshots or screenflows (redact secrets) showing:

Multi-rule calendar, dynamic email workflow, and your reporting view.

Tracking brief (one page max): your steps for

GCLID/UTM capture ? offline conversion upload to Google Ads from GHL.

TikTok Pixel + Events API mapping for form submit & schedule.

Rates & availability: hourly/retainer, AEST hours you can cover, earliest start.

How to apply
Subject: “Onboarding CS Manager – AU – ”
Send portfolio links/files + the tracking brief + your rates/availability.

SKILL REQUIREMENT

Account Retention Customer Service Account Management

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Romea.ai

Corrected: Onboarding & Customer Success Manager — Australia (20 hrs/week, Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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