Senior Placement Intake Specialist (Phone-Based)

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TYPE OF WORK

Full Time

SALARY

800

HOURS PER WEEK

40

DATE UPDATED

Jun 9, 2026

JOB OVERVIEW

We are hiring a Senior Placement Intake Specialist for GentlePlacement, our senior placement service based in Los Angeles (PST). Your main responsibility is to call warm home health leads and occasionally hospice leads, collect all necessary intake information, and prepare each case for placement.


YOUR RESPONSIBILITIES:

Call incoming leads quickly (within minutes) and professionally

Collect full intake details:

Patient name/DOB

Medical conditions & mobility

ADLs and behavioral notes

Budget & location

Medicare number and insurance details

Timeline/urgency

Family contact information

Enter data into our intake sheet

Follow up with families as needed

Communicate clearly and compassionately

Work U.S. hours (at least partial overlap with PST)


REQUIREMENTS:

Neutral or American-sounding accent (non-negotiable)

Excellent English communication skills

Comfortable making outbound calls to seniors and families

Strong empathy and professionalism

Experience in home health, hospice, senior care, customer service, or medical intake (preferred)

Reliable internet and quiet workspace

Detail-oriented and organized


MANDATORY VOICE TEST (Do Not Apply Without This)

Please send a 20–30 second voice/video recording reading the script below:

“Hello, my name is ______. I’m calling from GentlePlacement. You recently requested information about Medicare-covered home health care in Los Angeles.?Our service is completely free; we simply help seniors connect with licensed home health agencies that accept their insurance. Please give me a call back. I look forward to helping you get started.”

Applicants who do not submit the voice recording will not be considered.

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