Full Time
800
40
Jun 9, 2026
We are hiring a Senior Placement Intake Specialist for GentlePlacement, our senior placement service based in Los Angeles (PST). Your main responsibility is to call warm home health leads and occasionally hospice leads, collect all necessary intake information, and prepare each case for placement.
YOUR RESPONSIBILITIES:
Call incoming leads quickly (within minutes) and professionally
Collect full intake details:
Patient name/DOB
Medical conditions & mobility
ADLs and behavioral notes
Budget & location
Medicare number and insurance details
Timeline/urgency
Family contact information
Enter data into our intake sheet
Follow up with families as needed
Communicate clearly and compassionately
Work U.S. hours (at least partial overlap with PST)
REQUIREMENTS:
Neutral or American-sounding accent (non-negotiable)
Excellent English communication skills
Comfortable making outbound calls to seniors and families
Strong empathy and professionalism
Experience in home health, hospice, senior care, customer service, or medical intake (preferred)
Reliable internet and quiet workspace
Detail-oriented and organized
MANDATORY VOICE TEST (Do Not Apply Without This)
Please send a 20–30 second voice/video recording reading the script below:
“Hello, my name is ______. I’m calling from GentlePlacement. You recently requested information about Medicare-covered home health care in Los Angeles.?Our service is completely free; we simply help seniors connect with licensed home health agencies that accept their insurance. Please give me a call back. I look forward to helping you get started.”
Applicants who do not submit the voice recording will not be considered.