Seasonal Interpreter / Compliance Manager

**Job Description**
**Job Title: Seasonal Interpreter/Compliance Manager (3 months guarantee unless major issues arise)**

**Job Summary**
We are seeking a dynamic Seasonal Interpreter/Compliance Manager to manage high-volume interpreter recruitment, coordinate fast-paced assignments, and drive operational excellence. The ideal candidate will also be flexible to serve as an interpreter or translator (English to target languages) when needed after training is provided.

Sharp students, recent graduates, or interns eager to gain professional experience are strongly encouraged to apply! We provide comprehensive 3-week paid training.

**Reporting Structure**
Reports to: Team Coordinator
Supervises: Hundreds of interpreters, Remote Assistants/Schedulers and Interns

**Key Performance Indicators**
• Onboard minimum of 50 interpreters per month
• Maintain high interpreter retention and satisfaction rates
• Coordinate project delivery within 48-hour turnaround (15 minutes for urgent matters)
• Handle emergency requests with 15-minute response capability

**Key Responsibilities**

**Interpreter Recruitment & Onboarding**
• Execute interpreter recruitment strategies to meet monthly targets
• Conduct talent research and identification across multiple channels
• Manage end-to-end onboarding process and maintain active database
• Develop retention strategies for interpreter network

**Project Coordination & Management**
• Coordinate rapid-response assignments with 48-hour delivery (15 minutes for urgent)
• Monitor project status and communicate updates to stakeholders
• Obtain connectivity confirmation from interpreters 15 minutes prior to assignment
• Confirm interpreter acceptance, room entry status, time in and time out
• Follow up to ensure timely completion and submission of required paperwork

**Training & Business Development**
• Create animation videos and multimedia training materials
• Coordinate RFP and Bid applications weekly
• Develop engaging visual content for training effectiveness
• Track and manage bid opportunities across platforms

**Supervision & Mentorship**
• Supervise and mentor remote assistants, schedulers, and interns
• Delegate tasks effectively and conduct regular performance reviews

**Technology & Process Optimization**
• Utilize WhatsApp, Boostlingo, Search App, and AI tools for operational efficiency
• Identify process improvements and drive technology integration

**Business Development & Communication**
• Execute cold calling campaigns for interpreter recruitment
• Build and maintain relationships with interpreter network
• Represent company professionally in all communications

**Required Qualifications**

**Mandatory Requirements**

**English Proficiency Certificate**
Full C2 level in English with C2 scores in both listening and reading sections. Complete the free 50-minute EF-SET test: ----------
Download PDF certificate with your name and verification code.

**Twilio Network Test**
Complete test: ---------- and upload screenshot.

**I-9 Video Call for Employment Verification**
Required as part of the hiring process.

**Background Check**
Conducted as part of recruitment process.

**HIPAA Compliance and In-House Training**
Required upon hiring.

**Additional Requirements**
• Computer with at least 2 monitors
• No other full-time job (8-hour daily commitment required)
• Fixed schedule availability (not flexible)
• Flexibility to serve as interpreter or translator when needed after training

**Technical Skills**
• WhatsApp Business, Boostlingo (willingness to learn), Search applications
• AI tools for workflow optimization
• Video editing software (Adobe Creative Suite, Canva, Vyond, or similar)
• RFP response coordination and proposal management
• Excel/Google Sheets for data management
• CRM and database management

**Core Competencies**
• Exceptional organizational and time management skills
• Outstanding verbal and written communication
• High-pressure decision making and problem-solving
• Adaptability and openness to new technologies
• Results-oriented with focus on measurable outcomes
• Cultural sensitivity and creative problem-solving

**Personal Attributes**
• Proactive and self-motivated
• Comfortable with cold calling and business development
• Strong attention to detail
• Collaborative team player

**Preferred Qualifications**
• Experience in language services, interpretation, or translation
• Multilingual capabilities
• Experience with remote team management tools
• Background in vendor management or freelancer coordination

**Performance Expectations**

**90-Day Goals**
• Complete training on all company systems
• Onboard minimum of 150 interpreters (50 per month)
• Establish communication channels with tea ---------- mbers
• Demonstrate proficiency in emergency response protocols
• Produce first training animation video
• Coordinate and submit at least 3 RFP/Bid applications

**Quarterly Goals**
• Exceed monthly interpreter onboarding targets consistently
• Implement process improvements increasing efficiency by 85%
• Maintain interpreter satisfaction score above 95%
• Manage 100% of emergency requests within required timeframes
• Develop video training library with minimum of 6 modules
• Maintain 100% on-time submission rate for RFP and Bid applications

**What We Offer**
• Seasonal position with 3-month guarantee (unless major issues arise)
• Comprehensive 3-week paid training program
• Competitive salary based on experience and performance
• Comprehensive benefits package
• Growth potential in dynamic environment
• Mentorship and professional development support

**How to Apply**
Students, interns, and sharp professionals eager to gain valuable experience are strongly encouraged to apply!

We are using an agency for recruitment. Feel free to reply online or email your resume to Tite Konsult at:
----------

**Application Requirements**
• Resume highlighting relevant experience
• Cover letter detailing interest and technology experience
• Completed English C2 certificate (PDF) from ---------- with name and verification code
• Twilio Network Test screenshot from ----------
• Portfolio of video/animation work (if available)
• Confirmation of computer setup with at least 2 monitors
• Confirmation of full-time 8-hour fixed schedule availability with no other employment
• References available upon request

**Work Environment**
Fast-paced, deadline-driven environment requiring ability to handle multiple projects, comfort with technology platforms, flexibility for emergency response, remote collaboration, and continuous learning mindset.

This dual-role position is critical to our operational excellence and regulatory compliance. The successful candidate will scale our interpreter network while maintaining highest compliance standards across our main agency and sister non-profit organization.