Customer service representative

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$3 Per hour

: HOURS PER WEEK

40

: DATE UPDATED

Dec 2, 2025

JOB OVERVIEW

We operate an eCommerce dropshipping business with multiple stores across different countries.
We’re looking for dedicated, long-term tea ---------- mbers who want to grow with us. Those who consistently deliver great results will have significant opportunities for advancement.

This role is primarily Customer Support, where you’ll follow a clear, step-by-step process to ensure our customers are happy. Once you understand the workflow, it will become straightforward to manage.

Required Knowledge of These Platforms:

Reamaze (customer support help desk)

Shopify (eCommerce platform)

DeepL (translation tool)

Responsibilities:

Handle and resolve customer complaints.

Report on refunds and complaints.

Respond to customer inquiries regarding refunds, tracking numbers, and FAQs.

Contribute to documentation and improve support processes.

Respond to all customer inquiries within 24 hours (ETA standard).

Maintain professionalism and accuracy in all communications.

We Provide:

Comprehensive video training.

SOPs (Standard Operating Procedures) to follow.

Access to our Lead Customer Support representative for guidance.

Applicant Requirements:

Fluent in written and spoken English.

Minimum 2 years of customer support experience.

Available for weekly team calls.

Highly organized, motivated, and eager to learn.

Ready to start immediately.

Available at least 40 hours/week after a two-week trial (part-time ? full-time).

Not currently working in another full-time position.

What We’re Looking For:
Ideally, you have prior customer support experience and a genuine passion for helping people. We value precision, professionalism, and consistency—no repeated, vague, or off-topic responses to customers.

How to Apply:
Please reply with:

Your relevant experience in similar roles.

Why you believe you’d be a great fit for this position.

The word "strawberry" in your response, so we know you read the entire posting carefully.

Looking forward to your application.

Thank you,
Bram

SKILL REQUIREMENT

Shopify Customer Service

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Customer service representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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