Dygital Dynamic Call Center Services

ACCOUNT DELIVERY MANAGER

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: TYPE OF WORK

Full Time

: SALARY

19,200-24,000

: HOURS PER WEEK

40

: DATE UPDATED

Apr 6, 2026

JOB OVERVIEW

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WFH
Graveyard Shift

Job Summary:

We are seeking a highly organized and client-focused Account Delivery Manager to oversee the successful delivery of services and solutions to our key clients. This role acts as a bridge between the client and internal teams, ensuring that service are delivered on time, within scope, and to the highest standard. The ideal candidate is proactive, detail-oriented, and excels at managing client relationships while driving internal execution.

***Key Responsibilities:
- Serve as the primary point of contact for assigned client accounts, ensuring client satisfaction and retention.

- Lead the end-to-end delivery of services, solutions, or projects across multiple accounts within our CRM

- Collaborate with internal teams (dispatch, technical support, etc.) to meet client requirements and resolve issues.

- Monitor delivery performance and ensure SLAs, KPIs, and other service metrics are met or exceeded, including talk time, touches, case moves and timley updates to the clients

- Proactively identify risks and implement mitigation strategies to avoid delivery disruptions. Seeing the bigger picture and resolving before it escalations

- Manage escalations effectively, maintaining trust and transparency with the client.

- Notate every interaction for proper case management and call handling

- Maintain comprehensive documentation for each account, including project scopes, communications, and performance reports.

***Qualifications:
- Bachelor’s degree in Business, Project Management, Information Technology, or a related field (or equivalent experience).

- 5+ years of experience in account management or client customer service

- Proven track record of managing enterprise-level client accounts and delivering successful outcomes.

- Profient communication in verbal and written English

- Strong understanding of project management methodologies (Agile, Waterfall, etc.).

- Exceptional communication, organizational, and problem-solving skills.

- Experience with CRM tools (e.g., Jira, Asana, Salesforce).

- Ability to manage competing priorities in a fast-paced environment.

***Key Competencies:
- Client-centric mindset
- Leadership and team coordination
- Results-driven and quality-focused
- Analytical thinking and adaptability
- Conflict resolution and negotiation

SKILL REQUIREMENT

Project Management Account Management Client Relationship Management

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Dygital Dynamic Call Center Services

ACCOUNT DELIVERY MANAGER

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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