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TYPE OF WORK
Full Time
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SALARY
?22,500 - ?27,000
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HOURS PER WEEK
TBD
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DATE UPDATED
Jul 10, 2026
Customer Service & Logistics Coordinator (Phone-Based)
NYC Mobility Rentals — Remote (Philippine timezone, overlap with EST required)
Full-time $5–$8/hr DOE Phone-heavy role
ABOUT THE ROLE
NYC Mobility Rentals delivers wheelchairs, scooters, and other mobility equipment directly to hotels, residences, and Airbnbs across New York City. Our customers are often elderly guests, travelers with disabilities, or families who need equipment fast — with little room for error.
We need a sharp, energetic CS rep who can own the full customer journey: take inbound orders over the phone with confidence, coordinate deliveries with our on-ground drivers, and manage scheduling without hand-holding. This is not a passive
WHAT YOU'LL DO
Handle inbound phone calls and take rental orders end-to-end (equipment type, delivery address, timing, payment)
Coordinate delivery scheduling and logistics with NYC-based drivers in real time
Follow up on deliveries, handle last-minute changes, and resolve issues on the spot
Respond to inquiries via phone, SMS, and
Keep booking records accurate and up to date in our rental management system
Flag operational issues proactively before they become problems
YOU'RE A FIT IF YOU
Have at least 2 years of phone-based customer service or sales experience — inbound call center, hotel reservations, travel booking, or similar
Speak and write English at a near-native level with a clear, neutral, or easily understood accent
Are naturally driven and don't wait to be told what to do — you see a problem and solve it
Stay calm and sharp when things get busy or a customer is stressed
Can manage multiple moving pieces (an order, a driver, a delayed delivery) without dropping the ball
Are available during Eastern US business hours (9 AM–6 PM EST), Monday through Saturday
Have a reliable internet connection, a headset, and a quiet space to take calls
THIS ROLE IS NOT FOR YOU IF YOU
Prefer mostly chat or
Need detailed step-by-step instructions for every situation
Are not comfortable talking to customers who are urgent, elderly, or under stress
Have had no experience coordinating time-sensitive logistics or scheduling
HOW TO APPLY
To be considered, your application must include all of the following — incomplete applications will not be reviewed:
A 60–90 second voice recording (Vocaroo or similar) introducing yourself and answering: "A hotel concierge calls asking for a wheelchair to be delivered in 2 hours to a guest who needs it urgently. How do you handle it?"
A short written response (3–5 sentences) on the same question, typed in your application message
Your resume with relevant phone-based or logistics experience highlighted
Your available hours and your current internet setup (provider, speed, wired or WiFi)
We read every application carefully. Voice recording quality, clarity of thought, and how you present yourself in writing are all part of our evaluation. If English is not your first language, that is okay — but your communication must be clear, confident, and professional at all times on this role.
