Xobee Networks

Help Desk Technician II

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$5-$10

: HOURS PER WEEK

42

: DATE UPDATED

Feb 3, 2026

JOB OVERVIEW

Would you like to join one of the fastest growing MSPs? Xobee Networks is on a mission to transform IT support, and we are growing fast! With thousands of clients across the United States, we are seeking a driven and tech-savvy Help Desk Technician to join our elite team of IT professionals.

At Xobee, you won’t just have a job - you’ll be part of a dynamic, forward-thinking company where innovation and growth are at the core of everything we do. If you're passionate about technology, thrive in fast-paced environments, and love solving real-world problems, we want to hear from you!

To be considered for this position, you must submit your CV, as well as a video introduction at:

---------- /flxm09mp9

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The following is a list of essential job functions and responsibilities for the Help Desk Technician I. Other duties and responsibilities may be added as needed, or modified from time to time.

• Diagnose and resolve support tickets that come in via phone, email or chat.
• Clearly communicate with clients in a professional and timely manner to keep them informed about the progress of their service requests and i ---------- .
• Collaborate with internal tea ---------- mbers regarding resolutions to various client issues.
• Utilize experience and knowledge to assess issues and provide solutions.
• Take ownership of tickets and client interactions.
• Assist with responding to alerts and tickets from various monitoring systems.
• Document resolutions and update procedures that may be outdated.
• Report critical i ---------- or problems that become too complex for self-resolution.
• Escalate issues to Tier II when necessary.

REQUIRED SKILLS AND EXPERIENCE:

Minimum of 12 months experience administering/supporting the following:
• Small business LAN troubleshooting
• Microsoft365/Azure Active Directory
• Microsoft Windows Server 2012 and above
• Help desk or relevant customer service skills
• Experience with PSA and RMM tools
• Fundamental understanding of DNS, DHCP, and TCP/IP
• Knowledge of backup technologies
• Knowledge of security practices and policies

Preferred Skills and Experience:

• Strong MSP or similar work experience
• Associate or Bachelor’s degree in a computer related field required. Relevant and significant industry experience may provide as a substitute for education
• Any Microsoft, Cisco, Security+ or other certifications is a plus
• Sophos software and hardware
• ITGlue
• Experience with ConnectWise Automate/Control is a plus
• Veeam Backup and Replication
• VMware
• RDS environments
• Cisco/DUO

Primary Time Zone: US Pacific Time (PST/PDT)
Schedule (anchored to US Pacific Time):

Monday: 5:00am – 11:00am PT

? 9:00pm – 3:00am PHT (same calendar day ? next early morning)

Tuesday: 8:00pm – 8:00am PT

? 12:00pm – 12:00am PHT (next day)

Wednesday: 8:00pm – 8:00am PT

? 12:00pm – 12:00am PHT (next day)

Thursday: 5:00am – 11:00am PT

? 9:00pm – 3:00am PHT

Friday: 5:00am – 11:00am PT

? 9:00pm – 3:00am PHT

Hours are based on US Pacific Time and will shift by one hour locally in the Philippines when the US moves between Standard Time and Daylight Time

SKILL REQUIREMENT

Technical Support IT

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Xobee Networks

Help Desk Technician II

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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