Customer Service and Sales Representative

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: TYPE OF WORK

Full Time

: SALARY

450

: HOURS PER WEEK

40

: DATE UPDATED

Feb 1, 2026

JOB OVERVIEW

Primary Responsibilities:

• Provide WOW! Customer Service to our members

• Assist with class scheduling and billing
Work in a sales capacity to sell new memberships

Qualifications:

· Diploma/degree preferably in Business Management

· Excellent communication skills in English with ability to speak and write clearly.

· Knowledge of scheduling preferably using platforms such as Salesforce and and Iclasspro

· Proficiency in use of software and tools such as Word, Excel, Outlook.

· Strong customer service, human relations, problem solving, organizational skills.

· Must be willing to work under time pressure and manage multiple demands.

· Must be organized with attention to detail.

· Must be a team player and work collaboratively with other admin staff.

Key Indicator Reporting Requirements: Number Active Clients end of previous month; Number Active Clients beginning of month; Number client hours lost/month

Key Performance Indicators: Intake Call Conversions; Hours Lost: Client Issue

Responsibilities:

· Work with other members of staff such as scheduling team and business development manager to create and maintain weekly schedule.

· Report weekly and provide monthly Intake conversion rate to Manager

· Ensures timely completion of client discharge paperwork process and inputs any changes that are needed into the data base.

· Supports and Assists families with scheduling changes, questions, etc. Addresses scheduling concerns, explains policy to client.

· Input data for all referrals and ensure it is detailed and updated on a regular basis.

· All important details must be documented in clear and precise English in the operations software.

This position description is not intended to be all-inclusive. The employee will be expected to perform other duties as assigned.

If interested contact us with Customer Service in email subject.

Other requirements:

· Must have a laptop or computer with windows operating system

· A good quality mobile phone running iOS or Android

· High quality broadband internet.

SKILL REQUIREMENT

Sales English Proficiency Customer Relationship Management

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Job Post	Reporter	Rank	Reason	Date

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Customer Service and Sales Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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