L2 Help Desk Engineer

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: TYPE OF WORK

Full Time

: SALARY

600-900

: HOURS PER WEEK

40

: DATE UPDATED

Mar 26, 2026

JOB OVERVIEW

Job Hours are 8:30am - 5:30 pm EST

Key Responsibilities:
• Provide second level (L2) technical support for hardware,
software, and network-related issues.
• Respond to and resolve IT support requests via phone, email, or ticketing systems.
• Diagnose, document, and troubleshoot technical issues.
• Support and troubleshoot operating systems (Windows, macOS) and standard
administration platforms (e.g., Office 365, Google Workspace).
• Perform user account management (e.g., Azure AD, and other
identity management systems).
• Assist with onboarding/offboarding processes, including provisioning and
decommissioning of IT assets.
• Maintain accurate and detailed documentation of solutions, and
processes.
• Provide excellent customer service and maintain professionalism in all interactions.

Technical Skills:
• Experience with Office 365 Administration & Azure AD
• Proficiency in diagnosing and resolving issues with Windows and macOS operating
systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Knowledge of helpdesk ticketing systems (e.g., ServiceNow, Zendesk,etc).

Soft Skills:
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent problem-solving skills.
• Customer-focused with a proactive approach to issue resolution.

SKILL REQUIREMENT

Technical Support Time Managment Microsoft 365

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L2 Help Desk Engineer

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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