CSR - Lead Specialist (Outbound Expert) - Remote

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: TYPE OF WORK

Full Time

: SALARY

$2000.00 plus per month

: HOURS PER WEEK

TBD

: DATE UPDATED

Nov 13, 2025

JOB OVERVIEW

Company: Logicool Air Solutions (LAS) - HVAC Services Provider

Job Overview:

We're seeking a motivated CSR - Lead Specialist to handle lead management and outbound sales in our HVAC company. This role focuses on converting marketed leads into bookings while supporting technicians. Flexible remote or on-site options available. Ideal for sales-oriented individuals who thrive on performance-based earnings.

Work Hours:
8:00 AM - 5:00 PM PST, Monday-Friday; some ove ---------- required.
Location & Base Pay:

Remote: $5-8/hour base.plus performance pay
On-site (if applicable): Up to $20/hour base.
Focus on performance pay to boost total earnings significantly.

Primary Responsibilities:

Manage inbound marketed leads (forms, texts, emails from Facebook, YouTube, Google, website - no phone calls).

Oversee lead pipeline in HouseCall Pro to advance leads to estimates/jobs.

Conduct outbound calls to customer database to book services (e.g., calling past clients to schedule maintenance, aiming for full schedules).

Support 1-2 assigned technicians: Verify job completion, create on-site estimates with 3-4 options, handle follow-ups.

Handle repair estimates and assist with inbound calls during peak times.

Maintain data integrity in HCP.

Promote products/services (e.g., upselling warranties or accessories during interactions).

Place part orders, locate parts, and issue POs for technicians.

Monitor KPIs/GPS for efficiency; handle complaints and escalate as needed.

On-site only: Follow cleaning policies.

Daily/Weekly/Monthly Examples:

Daily: Process 20+ non-phone leads, make 50 outbound calls to fill schedules 2-3 days ahead.
Weekly: Advance leads through pipeline, support techs on 5-10 jobs with estimate creation/follow-ups.
Monthly: Achieve targets like 85% outbound conversion rate, monitor technician efficiency to minimize return trips.

Performance Indicators (What Success Looks Like):

High lead conversion rates (e.g., 30%+ bookings from outbound).
Accurate pipelines (100% on point).
Technician support efficiency (e.g., travel time ?15 min, full billing).
Low inefficiencies/return trips; strong customer satisfaction.
Data accuracy and 3x3 rule upkeep.

Requirements:

Experience in sales/CSR, preferably HVAC or service industry.
Proficient in CRM tools like HouseCall Pro.
Strong communication, sales persuasion, and multitasking skills.
Reliable internet/phone for remote work.
Commitment to continual learning on products/services.

What to Expect:

This is a high-volume role with direct impact on revenue. Success depends on proactive outbound efforts and tech support. Job evolves with company growth. Apply if you're driven by performance incentives and transparent metrics.
Application Instructions:
Submit resume, cover letter explaining sales experience, and availability. Top candidates interviewed promptly. Resources: Watch ---------- for role insights.

SKILL REQUIREMENT

Outbound Sales Sales

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CSR - Lead Specialist (Outbound Expert) - Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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