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TYPE OF WORK
Full Time
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SALARY
1125
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HOURS PER WEEK
40
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DATE UPDATED
Aug 6, 2026
Join the Most Advanced Customer Retention Team in the D2C World
If you’re the kind of person who loves winning back a customer everyone else gave up on…
If you can stay calm under pressure, listen deeply, and say the right thing at the right time…
And if you’re not afraid to ask for the sale because you’ve been trained in sales and know how to earn trust fast…
Then you may be the rare retention professional we’re looking for.
Why Join Excellent CX
We’re not a customer service center; we’re a career accelerator.
At Excellent CX, you’re not just answering calls. You’re developing rare, high-income,
high-demand skills that make you one of the most valuable agents in the retention industry.
You’ll learn how to protect revenue, rebuild trust, save customers, and strengthen brand loyalty… these are skills that open the door to senior roles, coaching positions, and leadership opportunities.
While other companies have agents clearing tickets, you’ll be mastering a craft.
Every call becomes a chance to:
• Build your sales and communication skills
• Increase your earning potential
• Become the person companies rely on most
• Strengthen your path toward becoming a team lead or coach
This is why top-tier brands trust us, and why our best agents stay with us for years.
Because when you grow, we grow.
Compensation
?• Starting pay: $5/hour (well above local rates)
?• Performance-based increases after 90 days
Save + sales incentives
?• Daily + weekly bonuses
?• Shift options:
o 9 AM – 6 PM EST
o 12 PM – 9 PM EST
We pay for excellence… and we have fun doing it.
Why This Team is Different
My name is Sheneen Ellis, and I have over 20 years of experience as a retention expert. I’ve built some of the highest-performing customer-save teams in the industry and now I’m building a new, elite team to manage the retention efforts for several large health and wellness brands. If you want to learn from the best… you will.
Our current results…
?• 61% Save Rate on refund requests
?• 32% Save Rate on subscription cancellations
?• Consistently outperforming internal teams
?• Rapid LTV lift across the portfolio
This is not entry-level customer service. This is professional retention work, and we take pride in doing it at a level very few teams in the world can match. Your Training will be World-Class – And it Will Change Your Career
When you join our team, you don’t just get trained… You are equipped with skills that make you unstoppable in retention, sales, and customer communication. We train you in the exact system behind our 61% save rate… a system most companies will never teach you.
You’ll Learn How To:
• Control the call from the first second with the Anatomy of the Perfect Call
• Use The Retention Playbook … know exactly what to say, when, and why
• Deliver White Glove Retention, turning tension into trust
• Become an objection-handling machine with AI-driven prompts
• Cross-sell with integrity, boosting your earnings
• Master compliance + accuracy like a true professional
This training makes you more valuable, more confident, and more in demand … no matter where your career goes.
Many of our agents say it’s the best professional development they’ve ever received.
What You’ll Actually Do
This isn’t a help desk job. This is controlled, deliberate, high-skill communication. You’ll handle inbound and outbound save calls, build trust quickly, calm frustrated customers, uncover the real issue, guide them to the right solution, protect the
relationship, protect the brand, and save the sale… all while documenting accurately, staying compliant, and winning as a team. If you’re good, customers will feel understood… and the business will feel the impact every single day.
Who Thrives on This Team
We’re not looking for call-center workers, we’re looking for true professionals: people with sales instincts, empathy, patience, confidence, quick thinking, emotional resilience, and a genuine desire to grow and be the best.
How You Will Be Measured
Your success is measured by:
? • Save rate %
? • Customer satisfaction
? • Quality of communication
? • Accuracy + compliance
? • Attendance + professionalism
? • Ability to follow the Retention Shield system
We reward performance. We recognize effort. We promote quickly.
If this Sounds Like You… We Want to Meet You.
We only hire professionals who take ownership, follow instructions, and move with urgency… so please complete every step below. This is your first chance to show us your communication skills, attention to detail, and commitment to excellence.
1) Send us a 2 minute video and and tell us.
a. Where you’ve worked in sales or retention
b. Your save rate(s)
c. What sales or communication training you’ve received
d. Why you believe you’re a top 1% retention agent
2) Send us a screenshot of your internet speed test:
3) Photo of your workspace setup – We want to see the environment you will be
working from.
4) Your devices specs (RAM + Processor)
