AI Workflow & Automation Specialist

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: TYPE OF WORK

Part Time

: SALARY

TBD

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 27, 2025

JOB OVERVIEW

Job Summary

We are looking for a proactive AI Workflow & Automation Specialist to design and manage smart systems that improve how our business communicates, operates, and serves clients.
This role involves creating AI-driven workflows that automate phone calls, messages, bookings, reminders, reviews, and internal processes to keep operations smooth and responsive 24/7.

You’ll collaborate with management to develop automated solutions that save time, reduce manual work, and deliver a seamless experience for both staff and clients.

Key Responsibilities
Voice & Chat Automation:
Build and maintain AI assistants that can handle incoming calls, WhatsApp, and chat inquiries when staff are unavailable.

Booking & Follow-up Flows:
Integrate AI with booking systems (e.g., Fresha or Shopify) to confirm appointments, send reminders, and follow up automatically after services.

Customer Engagement:
Program automated systems to send review requests, personalized messages, and promotional offers through SMS, email, or WhatsApp.

Lead & Data Management:
Connect customer inquiries from different platforms (website, Instagram, Google, etc.) into one organized dashboard or CRM.

Internal Process Automation:
Set up smart workflows that notify staff, update spreadsheets, trigger invoices, or create reminders automatically.

Analytics & Optimization:
Track and report how automations perform such as missed calls handled, client response rates, and repeat bookings — and improve over time.

Tool Integration:
Recommend and set up suitable AI tools, APIs, or automation platforms (e.g., Twilio, OpenAI, Zapier, Make, Dialogflow, or Voiceflow).

Quality & Brand Consistency:
Train the AI to use brand-appropriate tone and ensure responses sound natural, professional, and aligned with company standards.

Team Collaboration:
Work closely with management and front-desk staff to ensure the AI supports daily operations rather than replacing human connection.

Requirements
Proven experience setting up AI chatbots, voice systems, or automation workflows (e.g., ChatGPT, Twilio, Dialogflow, Zapier, or Make).
Understanding of phone systems, IVR setup, WhatsApp/CRM integrations, and workflow design.
Strong communication and problem-solving skills.
Ability to customize and train AI for realistic, friendly, and accurate responses.
Tech-savvy and detail-oriented, with the ability to troubleshoot and optimize automations.
Experience in customer service, salon, or retail operations is a plus.
Bonus: Basic familiarity with Google Sheets automation, email marketing tools, or CRM systems.

SKILL REQUIREMENT

Data Analytics Attention to Detail AI Automation

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AI Workflow & Automation Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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