Zoom UC & CX Integrations Developer (Professional Services / Consulting)

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: TYPE OF WORK

Any

: SALARY

N/A

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 17, 2025

JOB OVERVIEW

Location: Remote

Team: Professional Services (Consulting + Engineering)

Type: Full-time

Why this role

SenderoCloud is seeking an experienced API Integration Developer for flexible, contract-based work to support our clients Zoom integration needs. Join a high-impact team that designs, builds, and ships Zoom UC & Zoom Contact Center integrations for enterprise customers. You’ll partner with Solution Consultants and Project Managers to turn complex call flows, data syncs, and real-time CX use cases into elegant, production-ready solutions.

What you’ll do

• Lead discovery and solution design for Zoom UC (Phone/Meetings/Chat) and Zoom CX (Contact Center, WFM, QA, Virtual Agent) integrations.

• Build secure, scalable integrations using Zoom APIs, Webhooks, Meeting/Video SDKs, and Zoom Contact Center Flow Designer (including data dips/lookups, IVR/IVA logic, and CRM/ticketing actions).

• Implement real-time and batch data orchestration across CRMs, ITSM, identity, analytics, and data stores.

• Create reusable middleware components, connectors, and IaC templates to accelerate future projects.

• Own troubleshooting and performance optimization end-to-end (auth, rate limits, event latency, data quality).

• Produce customer-ready runbooks, diagrams, and enablement assets; deliver POCs and pilot rollouts.

• Mentor consultants/PMs on integration patterns, platform limits, and deployment best practices.

The stack you’ll use here

Zoom & CX:

• Zoom REST APIs & Webhooks, OAuth apps, Zoom Phone Admin APIs, Zoom Contact Center (Flow Designer, data dips, skills/routing), Meeting/Video SDK, Recording/Transcription hooks

Integration & Middleware (commonly requested in Zoom PS work):

• MuleSoft Anypoint, Dell Boomi, Workato, ---------- , SnapLogic, Azure Logic Apps/Functions, AWS Lambda/Step Functions/EventBridge, Google Cloud Functions/Workflows

• Eventing/Queues: Kafka, RabbitMQ, Azure Service Bus, AWS SQS/SNS

• ETL/ELT & iPaaS variants where applicable

Target Systems (typical enterprise touchpoints):

• CRM/ITSM: Salesforce, ServiceNow, Zendesk, HubSpot, Microsoft Dynamics 365

• Identity/Provisioning: Okta, Azure AD, SCIM

• Data: PostgreSQL, SQL Server, Snowflake, BigQuery, S3/ADLS

• Observability: Datadog, Splunk, CloudWatch, Azure Monitor, OpenTelemetry

Code & DevOps:

• Node.js / TypeScript or Python (serverless functions, webhook handlers, APIs)

• GitHub/GitLab, CI/CD (GitHub Actions, Azure DevOps, CircleCI)

• IaC (Terraform, Bicep, CloudFormation); Containers (Docker, Kubernetes) when needed

Must-have qualifications

• 4–7+ years in integrations engineering or solutions consulting across UC/contact center or adjacent enterprise SaaS.

• Hands-on with REST APIs, OAuth 2.0, Webhooks, event-driven patterns, and at least one major iPaaS (MuleSoft, Boomi, Workato, ---------- , or SnapLogic).

• Strong Node.js/TypeScript or Python; able to build secure serverless functions and middleware.

• Solid understanding of VoIP/SIP, call routing, IVR concepts, and contact center fundamentals (ACD, queues, skills, dispositions).

• Proven client-facing chops: discovery, architecture diagrams, trade-off discussions, and clear documentation.

Nice to have

• Direct experience with Zoom Contact Center, Zoom Phone Admin APIs, and Zoom SDKs.

• Experience with Azure or AWS serverless architectures at scale.

• CRM/ITSM integration depth (Salesforce flows/triggers, ServiceNow tables, Zendesk apps).

• SCIM provisioning, SSO, and just-in-time user lifecycle automation.

• Certifications: MuleSoft, Boomi, AWS/Azure, or Zoom-specific credentials.

Example projects you’ll tackle

• Live CRM screen-pop and case creation from Zoom CX with context (ANI/DNIS, queue, sentiment) and post-call disposition sync.

• Workforce data sync (users/skills/queues) from HRIS/IDP ? Zoom CX via SCIM + admin APIs.

• Real-time event bus (Zoom Webhooks ? EventBridge/Kafka) feeding analytics in Snowflake/Datadog with PII controls.

• Omnichannel routing enhancements via Flow Designer with external data dips and fallback logic.

Compensation & perks

• This is a contract/gig role; work will be assigned as needed by SenderoCloud.

• Flexible hours & PTO; remote-friendly

• Compensation based on project scope and complexity

Ready to build with us?
Send your resume or portfolio (GitHub, diagrams/runbooks, sample Flow Designer screenshots) , answer the short prompt question, and share your availability for on-demand work and typical turn around times.

SennderoCloud is an equal-opportunity employer. We value diverse backgrounds and non-linear career paths.

SKILL REQUIREMENT

API Integration

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Zoom UC & CX Integrations Developer (Professional Services / Consulting)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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