Shopify Dropshipping Backend & Customer Service Manager

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

250-350

: HOURS PER WEEK

10

: DATE UPDATED

Oct 12, 2025

JOB OVERVIEW

Shopify Backend & Customer Service Manager (Part-Time)

???? You must have experience in the dropshipping niche.
We’re looking for a reliable and experienced backend support manager to handle customer service, disputes, and backend operations for our Shopify dropshipping stores.

You’ll be responsible for keeping customers happy, reducing chargebacks, and making sure everything behind the scenes runs smoothly.

???? What You’ll Be Doing

Managing customer service (emails, Shopify Inbox, Gorgias, etc.)

Handling chargebacks, disputes, and refund requests (Shopify Payments, PayPal, Disputifier)

Communicating clearly and politely with customers

Coordinating with suppliers on replacements, tracking, and logistics

Updating fulfillment data and solving delivery issues

Keeping backend systems organized and efficient

Creating and improving customer service templates and workflows

???? You Should Have

Experience in the dropshipping niche (non-negotiable)

Strong knowledge of the Shopify backend (orders, returns, disputes)

Understanding of customer psychology in e-commerce

Experience with tools like Disputifier, Gorgias, or Shopify Inbox

Fluent written English and great communication skills

Organized, consistent, and proactive mindset

1–2 hours available daily

? Workload

1–2 hours per day

Flexible working hours — just stay responsive to customer issues

Long-term position with potential for growth

???? Compensation

Competitive hourly rate

Performance bonuses for low dispute rate & high customer satisfaction

If you have proven experience with dropshipping customer service and know Shopify inside out — we want you on our team.
Please include examples of stores or support systems you’ve managed.

Questions:

Why is the backend so important to a Shopify dropshipping store?

Can you manage a small team?

How much experience do you have in this role?

SKILL REQUIREMENT

Shopify Customer Support Management Chargeback Analysis

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0154
Total Execution Time	0.0167

GET DATA

No GET data exists

MEMORY USAGE

1,491,528 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Shopify-Dropshipping-Backend-Customer-Service-Manager-1489231

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0100 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1489231 LIMIT 1
0.0010	SELECT * FROM `employers` WHERE `employer_id` = 853282 LIMIT 1
0.0009	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1489231 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-15',ej.date_added) duration_days, DATEDIFF('2026-04-15',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-15',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1489231'
0.0009	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1489231
0.0017	UPDATE employer_jobs SET hit_counts = '*Oct-12-2025=270Oct-13-2025=142Oct-14-2025=28Oct-15-2025=23Oct-16-2025=8Oct-17-2025=6Oct-18-2025=6Oct-19-2025=1Oct-20-2025=9Oct-21-2025=5Oct-22-2025=1Oct-23-2025=5Oct-24-2025=3Oct-25-2025=4Oct-26-2025=2Oct-27-2025=6Oct-28-2025=3Oct-29-2025=1Oct-30-2025=3Oct-31-2025=1Nov-02-2025=2Nov-03-2025=2Nov-04-2025=1Nov-05-2025=3Nov-06-2025=1Nov-07-2025=2Nov-08-2025=2Nov-09-2025=1Nov-10-2025=2Nov-11-2025=2Nov-12-2025=3Nov-13-2025=4Nov-14-2025=3Nov-16-2025=1Nov-17-2025=4Nov-19-2025=2Nov-20-2025=2Nov-21-2025=1Nov-22-2025=1Nov-23-2025=2Nov-24-2025=1Nov-25-2025=1Nov-26-2025=2Nov-27-2025=2Nov-29-2025=1Dec-02-2025=1Dec-05-2025=2Dec-07-2025=1Dec-08-2025=2Dec-09-2025=3Dec-11-2025=2Dec-13-2025=4Dec-14-2025=1Dec-15-2025=1Dec-17-2025=7Dec-20-2025=1Dec-21-2025=1Dec-22-2025=2Dec-26-2025=2Dec-27-2025=1Dec-30-2025=3Jan-02-2026=1Jan-03-2026=1Jan-04-2026=4Jan-05-2026=4Jan-06-2026=3Jan-13-2026=2Jan-16-2026=3Jan-17-2026=1Jan-21-2026=2Jan-22-2026=1Jan-23-2026=4Jan-24-2026=1Jan-26-2026=1Jan-28-2026=1Jan-29-2026=1Jan-30-2026=1Feb-01-2026=1Feb-02-2026=4Feb-07-2026=3Feb-08-2026=2Feb-15-2026=1Feb-22-2026=1Mar-10-2026=1Mar-16-2026=1Mar-17-2026=1Mar-20-2026=1Mar-21-2026=1Mar-23-2026=1Mar-25-2026=1Mar-27-2026=3Mar-31-2026=1Apr-05-2026=1Apr-06-2026=1Apr-07-2026=1*Apr-15-2026=1' WHERE job_id= '1489231'
0.0007	`UPDATE employer_jobs SET monthly_hits = '*Oct-2025=527Nov-2025=48Dec-2025=34Jan-2026=31Feb-2026=12Mar-2026=11**Apr-2026=4' WHERE job_id= '1489231'`
0.0009	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1489231' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1489231
0.0019	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '853282' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776210477
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Shopify-Dropshipping-Backend-Customer-Service-Manager-1489231
csrf-token	95e322bfc4e40ed4bc9f3c150f6dbabe
job_search_keyword

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.136
HTTP_DNT

Shopify Dropshipping Backend & Customer Service Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?