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TYPE OF WORK
Full Time
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SALARY
$3 Hourly
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HOURS PER WEEK
40
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DATE UPDATED
Jun 30, 2026
We’re a U.S.-based Airbnb management company looking for a highly organized, detail-oriented, and proactive Virtual Assistant to help manage our short-term rental properties across Airbnb, VRBO,
This is a full-time remote position for someone with strong short-term rental experience who can deliver a smooth, 5-star guest experience.
Key Responsibilities:
Manage listings across Airbnb, VRBO, and
Handle guest communications, check-ins/check-outs, and issue resolution.
Coordinate with cleaning and maintenance teams to ensure properties are guest-ready.
Track occupancy rates, revenues, and guest satisfaction metrics.
Manage reviews — request feedback and dispute unfair reviews (proven success required).
File AirCover damage claims with proper documentation and follow-up (priority skill).
Assist with dynamic pricing adjustments using PriceLabs and optimize occupancy.
Troubleshoot minor property issues remotely (e.g., Wi-Fi resets, smart lock access).
Maintain organized records and stay up-to-date with OTA policies and best practices.
Requirements:
Proven Airbnb VA experience (minimum 1 year).
Strong AirCover claim experience (priority).
Experience disputing and removing guest reviews (priority).
Familiarity with PriceLabs for pricing optimization.
Background as an Airbnb Support Ambassador or experience assisting Airbnb hosts (preferred).
Proficiency with HostAway or similar PMS systems.
Excellent English communication and organizational skills.
Reliable internet and weekend availability.
We value candidates who are proactive, reliable, and eager to bring fresh ideas to help improve operations.
If you have strong experience and can add value to our growing team, we’d love to hear from you!
Screening Questions (Please answer ALL when applying):
How many years of experience do you have managing Airbnb or other short-term rental properties?
Have you ever worked as an Airbnb Support Ambassador or directly supported Airbnb hosts? If yes, please describe your role.
Describe your experience with AirCover damage claims. How many have you successfully filed and what were the outcomes?
Have you ever disputed or removed a guest review on Airbnb? If yes, please explain the process and result.
What Property Management System (PMS) tools have you used (e.g., HostAway, Guesty, Hospitable, etc.)?
Do you have hands-on experience using PriceLabs for dynamic pricing? If yes, please explain how you’ve used it to optimize occupancy or revenue.
What’s your typical response time to guest messages during your shift?
What are your preferred working hours (in PH time)? Are you available on weekends and holidays if needed?
Describe a challenging guest situation you handled successfully.
Why do you believe you’re the right fit for this position, and how can you add value to our team?
