Guest Care Specialist

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TYPE OF WORK

Full Time

SALARY

$5 per hour

HOURS PER WEEK

52

DATE UPDATED

Jan 19, 2026

JOB OVERVIEW

Job Title: Virtual Guest Care Associate (Airbnb | Real Estate)

Type: Full-Time

Work Schedule: Wednesday, Thursday 9:30 AM- 11PM EST. Friday, Saturday, Sunday 2:30 PM- 11:00 PM (Mondays and Tuesdays OFF)

Salary: $5/HR

********DO NOT APPLY IF YOU HAVE NOT WORKED FOR AIRBNB IN THE CLAIMS DEPARTMENT**********


About the Company:

We are a successful and growing short-term rental management company that provides exceptional guest experiences across multiple properties. We are currently hiring a highly professional and reliable Virtual Guest Relations Associate to join our team and handle all communications with our guests.



Key Responsibilities:



Handle all guest communications via Airbnb, phone, email, and other messaging platforms
Respond to guest inquiries, concerns, or issues within 1 to 2 minutes during working hours
Coordinate maintenance requests with technicians and follow up until resolved
Complete Profit and Loss Statements
Light BookKeeping
Communicate clearly with housekeeping staff for cleaning schedules and updates
Manage check-in and check-out procedures and ensure guest satisfaction
Track ongoing reservations and guest-related issues using internal systems
Document and report guest feedback or recurring issues to management
Submit Resolution Requests/Insurance Claims
Basic Accounting


Requirements:


Minimum 2 years of experience in a guest services, Airbnb, real estate, or hospitality-related role
Minimum 2 years of experience working in the CLAIMS DEPARTMENT of Airbnb.
Excellent written and spoken English with a clear, neutral or American accent
Strong customer service and problem-solving skills
Must respond to guest messages within 1–2 minutes during work hours
Tech-savvy and experienced using Gmail, Google Docs, spreadsheets, HostAway, Breezeway
Self-motivated, detail-oriented, and capable of working with minimal supervision



IMPORTANT: Verifiable References Are Required

All applicants must have verifiable professional references to be considered for this role.

(Verifiable means the reference must be reachable via a company email, business phone number, or another method that confirms they are a legitimate reference.)

Do not apply if you do not have verifiable references or if you have not worked at Airbnb in claims department.

How to Apply:


Submit your updated resume (DO NOT APPLY WITHOUT SENDING RESUME)
Include a brief cover letter explaining your relevant experience

SKILL REQUIREMENT
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