Client Success Manager / Executive Assistant

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: TYPE OF WORK

Full Time

: SALARY

600

: HOURS PER WEEK

35

: DATE UPDATED

Sep 26, 2025

JOB OVERVIEW

Overview

We are seeking a highly organized and detail-oriented Client Success Manager / Executive Assistant to manage client relationships and oversee daily operations. This individual will serve as the main point of contact for clients, ensuring smooth communication, timely updates, and an exceptional experience. They will also coordinate with the backend dispute team to manage client progress and support the operational workflows that drive results.

Key Responsibilities

Manage all client communications including updates, check-ins, and issue resolution.
Act as the liaison between clients and the backend dispute team to ensure accurate and timely execution.
Oversee daily operational tasks that impact client success and satisfaction.
Maintain clear documentation of client progress, notes, and deliverables.
Anticipate client needs and resolve issues quickly.
Support the executive team with administrative and operational tasks.

Social Media Support
Manage Instagram Stories by posting client results, updates, and community highlights.
Share client success stories (with proper consent) to build brand credibility and attract leads.

Required Tools & Platforms

DisputeFox – dispute management.
MyFreeScoreNow – credit monitoring.
Notion – project management and documentation.

Qualifications

Strong communication skills with fluency in written and spoken English.
Prior experience working in a corporate environment with international clients.
Highly organized, detail-oriented, and able to handle multiple priorities.
Comfortable working with CRMs, credit-related tools, and digital collaboration platforms.
Problem-solving mindset with the ability to anticipate and address client concerns.
Previous experience in client success, executive assistance, or operations management is a plus.

What Success Looks Like

Clients feel supported, informed, and confident in our process.
Smooth coordination between the dispute team and clients with minimal errors or delays.
Daily operations run efficiently, driving high client satisfaction and retention.

PERFORMANCE BONUS STRUCTURE (EXTRA PAY IS AVAILABLE)

Client Satisfaction & Reviews
Google Reviews:
Extra bonus for each verified 5-star Google review from any clients (Must leave a written review)

Community Upsells (Opulent Clients Only)
Credit Community Membership - one-time bonus for each successful upsell into the Opulent Society community.

There will be more options for performance bonus as the company continues to grow.

SKILL REQUIREMENT

Communication Operation Management Client Relationship Management

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Client Success Manager / Executive Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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