Customer Service & Support Specialist

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: TYPE OF WORK

Part Time

: SALARY

300

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 25, 2025

JOB OVERVIEW

We are looking for a detail-oriented Customer Service Specialist to support our e-commerce brands. You’ll be the front line for customer communication across multiple platforms.

Responsibilities
Manage live chat and text support via Shopify Inbox, Woocommerce, and Zoho Voice.
Handle incoming calls and voicemail through Zoho Voice.
Respond to and manage tickets in Zoho Desk.
Assist with basic order management in Zoho Books (order status, simple updates).
Provide support through social media store channels (Facebook, Instagram, TikTok shops).
Maintain professional, empathetic communication to build trust with customers.

Qualifications
Prior experience in e-commerce customer service.
Excellent English communication skills (written + spoken).
Ability to manage multiple support platforms at once.
Basic knowledge of Shopify/Woocommerce order management is a plus.
Organized, reliable, and able to work with minimal supervision.
Handles all customer-facing communication + order support
Responsibilities:

Live chat + text support (Shopify Inbox, Woocommerce, Zoho Voice)
Phone support via Zoho Voice
Ticket management via Zoho Desk
Basic order management using Zoho Books
Responding through social media stores / channels
Escalating technical or complex issues to management

SKILL REQUIREMENT

Zoho CRM Shopify Woocommerce

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Customer Service & Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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