Seasonal Rockstar Customer Support Associate

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: WAGE / SALARY

TBD

: HOURS PER WEEK

48

: DATE UPDATED

Jun 11, 2026

JOB OVERVIEW

We are seeking a highly motivated and dedicated individual to join our team as a Customer Service Support representative.

As a key member of our customer service department, you will be responsible for providing exceptional support and assistance to our customers via email, live chat, and social media. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing accurate information promptly.

You will also be trained to do extra tasks from time to time, relevant to the company's needs.

Responsibilities:

- Respond promptly and professionally to customer inquiries via email, live chat, and social media platforms.
- Provide accurate and detailed information regarding products, services, and company policies.
- Resolve customer complaints, issues, and concerns proactively and efficiently.
- Identify and escalate priority issues or cases that require immediate attention.
- Collaborate with other tea ---------- mbers to ensure consistent and excellent customer service.
- Follow established procedures and guidelines for handling customer interactions.
- Stay informed about company products, services, promotions, and updates.
- Be flexible and open to learning and performing other tasks as needed.
- Be able to answer 150 simple tickets when there are no extra tasks.
- Be able to implement automation for both email and live chat.
- Have the ability to implement macro adjustments based on customer feedback.
- Maintain a 4.5 customer satisfaction star rating.
- Optimize ticket reporting and tag visibility within Gorgias.

Qualifications:

- Strong experience with Gorgias, Live Chat (Gorgias Bot).
- Social media experience with Facebook, Instagram, and TikTok.
- Experience with 3PL Management such as ShipBob for order management.
- Experience with Shopify order management.
- Proven experience with 3+ years of customer service or a related field.
- Excellent written and verbal communication skills.
- Ability to learn and adapt to new tasks quickly.

Please submit your most recent CV with a short letter on why we should hire you, and respond with the subject line "Customer service rockstar". Please also include your mobile number and email address. Best of luck!

SKILL REQUIREMENT

Shopify Customer Support Ecommerce

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.2727
Total Execution Time	0.2740

GET DATA

No GET data exists

MEMORY USAGE

1,536,848 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Seasonal-Rockstar-Customer-Support-Associate-1473700

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.2670 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1473700 LIMIT 1
0.0019	SELECT * FROM `employers` WHERE `employer_id` = 227753 LIMIT 1
0.1779	SELECT COUNT(DISTINCT t.id) as cnt FROM `t_thread` `t` INNER JOIN `t_message` `m` ON `t`.`id` = `m`.`thread_id` INNER JOIN `t_message_employer` `e` ON `m`.`id` = `e`.`message_id` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1473700 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-06-23',ej.date_added) duration_days, DATEDIFF('2026-06-23',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-06-23',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1473700'
0.0008	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1473700
0.0017	UPDATE employer_jobs SET hit_counts = '*Sep-19-2025=123Sep-20-2025=360Sep-21-2025=151Sep-22-2025=75Sep-23-2025=32Sep-24-2025=16Sep-25-2025=23Sep-26-2025=11Sep-27-2025=8Sep-28-2025=6Sep-29-2025=13Sep-30-2025=2Oct-01-2025=6Oct-02-2025=10Oct-03-2025=7Oct-04-2025=4Oct-05-2025=7Oct-06-2025=3Oct-07-2025=7Oct-08-2025=3Oct-09-2025=4Oct-10-2025=3Oct-11-2025=3Oct-12-2025=2Oct-13-2025=3Oct-14-2025=1Oct-15-2025=1Oct-16-2025=4Oct-17-2025=1Oct-18-2025=2Oct-19-2025=2Oct-20-2025=2Oct-21-2025=2Oct-23-2025=2Oct-24-2025=2Oct-25-2025=1Oct-26-2025=4Oct-27-2025=3Oct-28-2025=4Oct-30-2025=2Oct-31-2025=1Nov-02-2025=3Nov-03-2025=1Nov-04-2025=37Nov-05-2025=18Nov-06-2025=18Nov-07-2025=10Nov-08-2025=4Nov-09-2025=5Nov-10-2025=6Nov-11-2025=10Nov-12-2025=3Nov-13-2025=7Nov-14-2025=4Nov-15-2025=11Nov-16-2025=7Nov-17-2025=2Nov-18-2025=4Nov-19-2025=8Nov-20-2025=3Nov-21-2025=15Nov-22-2025=7Nov-23-2025=2Nov-25-2025=2Nov-26-2025=6Nov-28-2025=4Nov-29-2025=2Dec-02-2025=2Dec-03-2025=2Dec-04-2025=3Dec-06-2025=1Dec-08-2025=1Dec-09-2025=6Dec-10-2025=1Dec-15-2025=1Dec-16-2025=1Dec-19-2025=5Dec-20-2025=1Dec-21-2025=2Dec-22-2025=1Dec-23-2025=2Dec-31-2025=1Jan-03-2026=1Jan-05-2026=1Jan-07-2026=1Jan-08-2026=2Jan-09-2026=1Jan-11-2026=1Jan-15-2026=1Jan-18-2026=1Jan-19-2026=2Jan-21-2026=1Jan-23-2026=2Jan-24-2026=2Jan-25-2026=3Jan-26-2026=1Jan-28-2026=2Jan-30-2026=2Feb-01-2026=1Feb-06-2026=1Feb-07-2026=2Feb-08-2026=2Feb-11-2026=2Feb-13-2026=2Feb-18-2026=2Feb-23-2026=1Feb-24-2026=1Feb-27-2026=1Mar-03-2026=1Mar-10-2026=6Mar-14-2026=2Mar-20-2026=1Mar-22-2026=2Mar-24-2026=3Mar-28-2026=1Mar-30-2026=1Apr-01-2026=1Apr-06-2026=1Apr-11-2026=1Apr-13-2026=1Apr-14-2026=1Apr-21-2026=7Apr-22-2026=1Apr-26-2026=3Apr-27-2026=1Apr-28-2026=1Apr-29-2026=1May-08-2026=1May-21-2026=1May-29-2026=1Jun-01-2026=4Jun-02-2026=2Jun-04-2026=1Jun-11-2026=337Jun-12-2026=163Jun-13-2026=48Jun-14-2026=45Jun-15-2026=32Jun-16-2026=15Jun-17-2026=16Jun-18-2026=5Jun-19-2026=11Jun-20-2026=6*Jun-23-2026=1' WHERE job_id= '1473700'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Sep-2025=820Oct-2025=96Nov-2025=199Dec-2025=30Jan-2026=24Feb-2026=15Mar-2026=17Apr-2026=19May-2026=3*Jun-2026=686' WHERE job_id= '1473700'`
0.0013	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1473700' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1473700
0.0805	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '227753' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1782217383
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Seasonal-Rockstar-Customer-Support-Associate-1473700
csrf-token	aae33aafe275bc9637c9c7079f06764a
job_search_keyword

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
v2	Array ( [enabled] => 1 [url] => https://v2.stage.app.onlinejobs.ph [api_url] => https://v2.stage.api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.74
HTTP_DNT

Seasonal Rockstar Customer Support Associate

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?