Level 1 Help Desk Support Technician

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TYPE OF WORK

Any

SALARY

Competitive hourly or project-based rate depending on experience and capabilities

HOURS PER WEEK

40

DATE UPDATED

Dec 4, 2025

JOB OVERVIEW

About Us
wedoIT is a fast-growing MSP serving Chicagoland (USA) and beyond. We need a results-driven Level 1 Help Desk Support Tech with MSP experience, strong troubleshooting skills, and a passion for technology and customer service.

Key Responsibilities
• Provide Level 1 help desk support: efficiently handle calls, tickets, emails; escalate tickets when needed
• Respond to customer needs in a timely manner.
• Create and update documentation (IT Glue)
• Deliver top-notch customer service, communicating technical issues clearly
• Stay current with IT trends and security practices

Required Skills & Experience
• Prior experience working with an MSP
• Proficient with Autotask, Datto RMM, IT Glue, Datto BCDR, ScreenConnect, Auvik, vPentest, Bullphish ID, Darkweb ID, and Microsoft 365
• Windows Server and Windows Command Line expertise
• Knowledge of VLAN, VPN, WAN, LAN, virtualization (Hyper-V/VMware), and firewalls (Fortinet/Cisco)
• Familiarity with Active Directory, Group Policy, backup solutions, VOIP, and PSA/RMM tools
• Strong communication, organization, and troubleshooting skills
• Highly proficient in speaking, reading, writing, and communicating in American English

Schedule & Location
• Monday–Friday, all shifts
• Remote only, business is headquartered in Schaumburg, IL (just outside Chicago. USA)

Equal Opportunity
wedoIT is an Equal Opportunity Employer, committed to providing a discrimination-free work environment. If you’re passionate about technology, thrive under minimal supervision, and excel at solving complex problems, we’d love to hear from you!

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